Joana Garcia
Banking Associate/Operations Manager
Kemp,TX
Summary
Professional banking expert skilled in financial analysis, customer relations, and risk management. Adept at leveraging strong analytical skills and comprehensive understanding of banking operations to drive impactful results. Known for effective team collaboration, adaptability to changing needs, and reliability. Strong communicator with focus on delivering high-quality service and achieving goals.
Overview
5
5
years of professional experience
1
1
Language
Work History
Banking Associate
PNC Bank
Dallas, TX
08.2017 - 05.2022
- Enhanced collaboration among colleagues through project partnerships.
- Boosted client satisfaction by efficiently addressing and resolving customer inquiries and concerns.
- Enhanced operational efficiency by streamlining banking processes and implementing improvements to workflow systems.
- Fostered strong client relationships, providing personalized service and maintaining open communication channels.
- Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
- Improved customer retention rates with tailored financial advice, helping clients achieve their short-term goals while planning for long-term success.
- Identified areas for cost reduction within daily operations while maintaining quality service standards aligned with industry benchmarks.
- Streamlined loan processing procedures, expediting approvals, and ensuring timely disbursements to borrowers.
HR Recruiter
Xlpro Consulting
Farmers Branch, TX
02.2017 - 05.2021
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Studied job descriptions and qualifications to determine applicant requirements.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
Education
North Garland Highschool
Garland, TXSkills
Relationship management
Operational risk
Creative thinking
Analytical thinking
Customer relationship management
Team collaboration
Audit support
Audit procedures
Timeline
Banking Associate
PNC Bank
08.2017 - 05.2022
HR Recruiter
Xlpro Consulting
02.2017 - 05.2021
North Garland Highschool