Joana Grifaldo
Victoria,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Bilingual Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with passion for team building and promoting positive company morale. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level personal trainer position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service
Lowes Home Improvment
06.2022 - Current
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Met customer service objectives by providing superior customer service to espanol-speaking customers.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Directed cleaning, restocking, and customer service activities.
- Resolved issues and maintained customer service standards.
- Maintained excellent customer service and positive attitude.
- Achieved individual sales goals and customer service goals.
Delivery Driver
DoorDash
04.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Inspected load security and checked for damages.
Education
No Degree - Certificate (1241175995) Certified (1241240280)
National Academy of Sports And Medicine (NASM)
Gilbert, AZ04.2026
High School Diploma -
Victoria West High School
Victoria, TX06.2017
Skills
- Customer Service
- Roadside Customer Service
- Window Customer Service
- Customer service expert
- Customer service improvement
- Customer service in Spanish
- Sales and Customer Service
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
Lowes Home Improvment
06.2022 - Current
Delivery Driver
DoorDash
04.2021 - Current
No Degree - Certificate (1241175995) Certified (1241240280)
National Academy of Sports And Medicine (NASM)
High School Diploma -
Victoria West High School