JOANA JIMENEZ
Sacramento,CA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
Sacramento, California
08.2022 - Current
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
General Manager
Great America
Santa Clara, CA
06.2017 - Current
- Managed daily food service operations while enforcing sanitary procedures including staff scheduling, customer service, inventory control, and meal preparation.
- Taught company procedures to new employees and increased progress by identifying areas of weakness.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
Bachelor of Science - General Psychology
California State University-Sacramento
Sacramento, CA05-2025
Bachelor of Arts - Psychology
Evergreen Valley College
San Jose, CA05.2022
Timeline
Barista
Starbucks
08.2022 - Current
General Manager
Great America
06.2017 - Current
Bachelor of Science - General Psychology
California State University-Sacramento
Bachelor of Arts - Psychology
Evergreen Valley College