Joana Karpilee
Lakewood
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Clerk
Value Village
University Place, WA
04.2025 - 12.2025
- Assisted customers with product inquiries and purchases, enhancing overall shopping experience.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
Security Officer
Metro One LPSG
Robbinsville, NJ
06.2023 - 02.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and addressing potential security risks.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Cashier/Customer Service
Macy's
Lawrenceville, NJ
01.2021 - 05.2023
- Managed cash register operations, ensuring accurate processing of transactions and minimizing discrepancies.
- Trained new staff on customer service best practices and efficient checkout procedures.
Call Center Representative
Lady Blue
Philadelphia, PA
04.2018 - 12.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high call volumes while maintaining service quality and customer satisfaction.
Education
High School Diploma -
Mercer County Community College
Trenton, NJ06.2023
Skills
- Problem Resolution
- Communication skills
- Work ethic
- Customer service
- Responsibility
- Cashiering
- Teamwork
- Punctuality
- Organizational skills
- Caregiving
- People Management
- Goal oriented
- Cash register operation
- Organization
- Sales expertise
Certification
- Medical Assisting
- May 2024 to Present
Awards
Dean’s List, August 2023, Dean’s list with a minimum 3.7 GPA for the term beginning August 21st 2023.
Timeline
Sales Clerk
Value Village
04.2025 - 12.2025
Security Officer
Metro One LPSG
06.2023 - 02.2025
Cashier/Customer Service
Macy's
01.2021 - 05.2023
Call Center Representative
Lady Blue
04.2018 - 12.2020
High School Diploma -
Mercer County Community College