Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Benock

Louisville,KY

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

11
11
years of professional experience

Work History

Sales Clerk

Ford Motor Private Limited
02.2015 - 04.2023
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Developed and implemented sales strategies to increase profits.
  • Processed payments and returns with accuracy and efficiency.
  • Used several databases to order inventory from major suppliers.

Part Time Customer Service Associate

Liveops Call Center
04.2022 - 02.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Dispatcher Coordinator

Next Day Dispatch Company
01.2012 - 11.2014
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Education

Bachelor of Science - Education of Individuals in Middle School Special Education Programs

Grand Canyon University
Phoenix, AZ
06.2018

Skills

  • Positive Customer Engagement
  • Staff Training
  • Problem Resolution
  • Calm and Professional Under Pressure

Timeline

Part Time Customer Service Associate

Liveops Call Center
04.2022 - 02.2023

Sales Clerk

Ford Motor Private Limited
02.2015 - 04.2023

Dispatcher Coordinator

Next Day Dispatch Company
01.2012 - 11.2014

Bachelor of Science - Education of Individuals in Middle School Special Education Programs

Grand Canyon University

Similar Profiles

CREATE PROFILE
Lauren Benock