Summary
Overview
Work History
Education
Skills
SUMMARY
Timeline
Generic

Joana Legg

Goodlettsville,TN

Summary

I am a competitive, results-driven individual that has a strong desire to help others. I have a Bachelor's degree in Criminology and Criminal Justice. I have two years of work experience in law enforcement, one year of experience with insurance sales, and six years in a customer service supervisory role.

Overview

10
10
years of professional experience

Work History

Shift Supervisor

Starbucks
Goodlettsville, TN
02.2016 - Current
  • Met daily goal timelines for customer-experience times by leveraging time management, team leadership and task prioritization skills
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Identified needs of customers promptly and efficiently
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills
  • Established meaningful connections between mentors and mentees through networking activities

Insurance Agent

AIL Globe Life Insurance Company
Remote
01.2023 - 01.2024
  • Maintained accurate records of all insurance transactions using computer software systems
  • Analyzed customer financial needs to make decisions around pricing strategies
  • Prioritized daily operations to ensure efficient workflow in work-from-home environment
  • Resolved issues quickly through research and quick decision-making

Deputy Sheriff (Bailiff)

San Diego Sheriff's Department
San Diego
01.2021 - 01.2023
  • Enforced laws and regulations to maintain public safety and order
  • Utilized law enforcement databases to identify suspects or verify information related to investigations
  • Monitored and investigated suspicions persons and situations and unusual activities
  • Arrested suspects following established procedures while exercising caution and good judgment
  • Utilized various technologies to complete job duties

Education

Bachelor's degree -

Arizona State University
05-2021

Associate's degree -

Southwestern College
08-2018

Skills

  • Criminal law
  • Law enforcement procedures
  • Crime investigation
  • Prisoner transport
  • Public safety
  • Data analysis
  • Document management
  • Effective communication
  • Attention to detail
  • Problem solving

SUMMARY

I am passionate about helping my community and making a positive difference.  I am skilled in investigative research and problem-solving.  I understand the importance of confidentiality regarding the use of sensitive information and also how to utilize discretion when making decisions. I have demonstrated the ability to communicate effectively across diverse groups and build networks within the facilities I have worked. I believe that my strong work ethic, knowledge and people skills make me an asset to your organization.

Timeline

Insurance Agent

AIL Globe Life Insurance Company
01.2023 - 01.2024

Deputy Sheriff (Bailiff)

San Diego Sheriff's Department
01.2021 - 01.2023

Shift Supervisor

Starbucks
02.2016 - Current

Bachelor's degree -

Arizona State University

Associate's degree -

Southwestern College
Joana Legg