JOANA MARTINEZ
Phoenix
Summary
Experienced Office Manager at Convergint Technologies, overseeing operations for Phoenix and Las Vegas CTCs. Expertise in streamlining workflows, enhancing internal systems, and managing budgets to ensure project alignment across teams. Proven track record in leading culture-building initiatives and community partnerships, driving engagement through events and social responsibility projects. Recognized for balancing structure with creativity, successfully launching dashboards and coordinating impactful company events.
Overview
8
8
years of professional experience
Work History
OFFICE MANAGER
Convergint Technologies
Phoenix
07.2024 - Current
- Oversee daily office operations to maintain an organized, efficient, and productive work environment.
- Lead recruitment efforts by sourcing candidates and conducting first-round interviews.
- Manage all administrative tasks for the office, including calendar coordination, document handling, and internal communications.
- Monitor and manage timesheet submissions for the entire office to ensure accuracy and compliance with payroll deadlines.
- Coordinate travel arrangements for colleagues, ensuring smooth and cost-effective logistics.
- Plan and execute all office events within budget, including the annual holiday party, town hall, social responsibility initiatives, Breast Cancer Awareness events, offsite leadership meetings, and other internal gatherings.
- Liaise between leadership, staff, and vendors to support operational and administrative functions.
- Maintain and order office supplies, manage vendor relationships, and oversee facility needs.
- Support new hire onboarding and orientation to promote smooth transitions and strong team integration.
TEAMS COORDINATOR
Convergint Technologies
Phoenix
10.2023 - 07.2024
- Lead end-to-end planning, coordination, and execution of projects, ensuring timely delivery, budget adherence, and high-quality outcomes.
- Serve as the primary point of contact for clients, delivering consistent communication and fostering strong customer relationships to maximize satisfaction.
- Oversee project financials, including budget management, cost control, procurement, and contract negotiation, ensuring profitability and compliance.
- Direct and support in-house teams and subcontractors, promoting safety, efficiency, and accountability throughout all phases of project delivery.
- Conduct regular team meetings and daily check-ins to enhance alignment, communication, and project visibility.
- Coach and mentor staff, driving professional development and cultivating a collaborative, high-performance team culture.
- Implement streamlined order tracking and project management processes, significantly increasing operational efficiency.
- Maintain compliance with all industry regulations, company standards, and safety protocols.
SERVICE ACCOUNT REPRESENTATIVE
Convergint Technologies
Phoenix
03.2023 - 10.2023
- Managed service delivery for assigned customer accounts, ensuring high levels of satisfaction and contract compliance.
- Administered all aspects of the Customer Support Program, including work scheduling, cost tracking, contract bookings and renewals, and invoicing.
- Oversaw monthly maintenance schedules for customer accounts, coordinating communication with clients, key stakeholders, and subcontractors.
SERVICE COORDINATOR
Convergint Technologies
Phoenix
12.2021 - 01.2023
- Streamlined service scheduling processes, leading to improved response times and enhanced customer satisfaction.
- Fostered communication between teams to ensure seamless project execution, significantly reducing delays and miscommunication.
- Cultivated a positive team environment by providing training and support, enhancing team morale and productivity.
ACCESS COORDINATOR
Judicial Branch of Arizona in Maricopa County
Phoenix
02.2021 - 12.2021
- Serve as employees' main point of contact for any access-related requests, questions and/or issues within the Judicial Branch.
- Perform background checks for contractors, interns and all other non-employees of Judicial Branch and verify if eligible for work.
- Contacted references by phone to validate information on potential department candidates.
- Liaison between contractors and the hardware programmer to make executive programming decisions.
- Arizona Criminal Justice Information System (ACJIS) Certified
- IDENTIV Hirsh Velocity Operator Certified
SERVICE AND SECURITY MANAGER
NSE
Anaheim
08.2019 - 01.2021
- Oversee and manage specialists' daily/weekly scheduling.
- Monitor the services being provided and stay up to date on any services requiring return trips.
- Create service proposals as needed.
- Advocate for adequate, timely, and cost-effective services and respond to any issues that occur during service delivery.
- Purchase and track parts and equipment purchased relating to service work orders.
- Monitored service performance metrics, identifying areas for improvement and advocating for timely, cost-effective solutions to enhance client satisfaction.
- Coordinated with teams to develop service proposals, resulting in improved client engagement and increased project approval rates.
JR. PROGRAMMER & SERVICE SUPERVISOR
NSE
Anaheim
08.2018 - 08.2019
- Perform introductory programming to DMP products.
- Provide technical support to technicians on the field.
- Program access control badges for customers.
- Relayed information from customers and technicians to management or other departments as needed.
SERVICE COORDINATOR
NSE
Anaheim
10.2017 - 08.2018
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Accurately and efficiently responded to over 30 daily requests.
- Recognized by supervisor for maintaining accurate and timely records.
Education
CERTIFICATION IN HUMAN RESOURCES MANAGEMENT -
California State University Fullerton
Fullerton, CA08.2020
BACHELOR OF ARTS - COMMUNICATIONS, PUBLIC RELATIONS
California State University Fullerton
Fullerton, CA05.2016
Languages
Spanish
Professional
English
Professional
Timeline
OFFICE MANAGER
Convergint Technologies
07.2024 - Current
TEAMS COORDINATOR
Convergint Technologies
10.2023 - 07.2024
SERVICE ACCOUNT REPRESENTATIVE
Convergint Technologies
03.2023 - 10.2023
SERVICE COORDINATOR
Convergint Technologies
12.2021 - 01.2023
ACCESS COORDINATOR
Judicial Branch of Arizona in Maricopa County
02.2021 - 12.2021
SERVICE AND SECURITY MANAGER
NSE
08.2019 - 01.2021
JR. PROGRAMMER & SERVICE SUPERVISOR
NSE
08.2018 - 08.2019
SERVICE COORDINATOR
NSE
10.2017 - 08.2018
CERTIFICATION IN HUMAN RESOURCES MANAGEMENT -
California State University Fullerton
BACHELOR OF ARTS - COMMUNICATIONS, PUBLIC RELATIONS
California State University Fullerton