Joana Orosco
Sparks
Summary
Dedicated professional with strong customer service skills. Experienced in multitasking and maintaining quality control in fast-paced environments. Committed to fostering positive relationships and ensuring customer satisfaction. I’m an outgoing person who is willing to grow and keep learning new things as time goes on .
Overview
1
1
Language
3
3
years of professional experience
Work History
Waitress
Western village
Sparks
01.2026 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
Supervisor/lead carpet tech
Western village
Sparks
01.2025 - 01.2026
- Trained and mentored new team members on operational procedures.
- Conducted regular inspections to ensure cleanliness and safety standards.
- Complied with company policies, objectives and communication goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Operated cleaning equipment to maintain carpet appearance and hygiene.
- Cleaned carpets using a variety of techniques, such as steam cleaning, shampooing, dry-cleaning, and spot removal.
Housekeeper
Western village
Sparks
04.2023 - 01.2024
- Cleaned guest rooms to ensure a welcoming environment for visitors.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Followed safety procedures when handling hazardous materials.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Education
High School Diploma -
Palmdale High School
Palmdale, CA06-2010
Skills
- Customer service
- Team building
- Employee training
- Equipment maintenance
- Quality control
- Conflict resolution
- Strong multitasking
Languages
Spanish
Limited
Timeline
Waitress
Western village
01.2026 - Current
Supervisor/lead carpet tech
Western village
01.2025 - 01.2026
Housekeeper
Western village
04.2023 - 01.2024
High School Diploma -
Palmdale High School