Joana Ramirez
Dodge City
Summary
Dynamic and dedicated professional with extensive experience in customer service at Jalisco Mexican Restaurant. Proven ability to excel in high-pressure environments, showcasing strong multitasking and decision-making skills. Committed to fostering teamwork and delivering exceptional hospitality, ensuring memorable guest experiences while maintaining attention to detail.
Overview
7
7
years of professional experience
Work History
Waitress
Jalisco Mexican Restaurant
04.2020 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Volunteer
Dodge City Public Library
06.2018 - 08.2018
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
Associate of Science - Nursing
Dodge City Community College
Dodge CIty Kansas 05-2025
High School Diploma -
Dodge City High School
Dodge City, KS05-2020
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Decision-making
- Hospitality service expertise
- Memory retention
- Complex Problem-solving
- Time management
Clinical Experience
- Completed clinical hours across medical-surgical, obstetrics, emergency, and surgical units under direct supervision of licensed nursing staff.
- Delivered safe, patient-centered care including medication administration, patient education, and documentation in compliance with facility protocols and HIPAA standards.
- Assisted in labor and delivery units, newborn assessments, and postpartum care during OB rotations, gaining firsthand experience in maternal-child nursing.
- Supported emergency room staff in triage, trauma response, IV initiation, and rapid assessments in high-acuity settings.
- Observed and participated in pre-op, intra-op, and post-anesthesia care during surgical rotations, enhancing knowledge of sterile technique and OR protocols.
- Demonstrated critical thinking, effective communication, and adaptability in fast-paced clinical environments.
Timeline
Waitress
Jalisco Mexican Restaurant
04.2020 - Current
Volunteer
Dodge City Public Library
06.2018 - 08.2018
Associate of Science - Nursing
Dodge City Community College
High School Diploma -
Dodge City High School
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