Joana Teixeira
Bristol,CT
Summary
Dynamic retail professional with extensive experience at The Home Depot Inc., excelling in customer service and team leadership. Proven track record in enhancing store operations and fostering a collaborative work environment. Skilled in problem-solving and staff supervision, consistently achieving high customer satisfaction and loyalty through effective training and engagement strategies.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
The Home Depot Inc
08.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed a team of 5 department supervisors each with a team of 5-10 assoiates working under them.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Problem solved for customers and associates in a high paced environment.
Customer Service Manager
The Home Depot Inc
07.2022 - 08.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Department Supervisor
The Home Depot Inc
02.2019 - 07.2022
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 7 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Head Cashier
The Home Depot Inc
04.2018 - 01.2019
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Part Time
The Home Depot Inc
05.2015 - 04.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Front Desk Receptionist
Synergy Tanning
05.2013 - 05.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Bachelor of Arts - Political Science
Southern Connecticut State University
New Haven, CT12-2018
Skills
- Problem-solving
- Flexible schedule
- Customer experience
- Customer service and engagement
- Retail operations
- Store organization
- Team building and leadership
- Staff supervision
Timeline
Assistant Store Manager
The Home Depot Inc
08.2023 - Current
Customer Service Manager
The Home Depot Inc
07.2022 - 08.2023
Department Supervisor
The Home Depot Inc
02.2019 - 07.2022
Head Cashier
The Home Depot Inc
04.2018 - 01.2019
Part Time
The Home Depot Inc
05.2015 - 04.2018
Front Desk Receptionist
Synergy Tanning
05.2013 - 05.2015
Bachelor of Arts - Political Science
Southern Connecticut State University
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Roy BuriRoy Buri
Sales Associate at The Home Depot IncSales Associate at The Home Depot Inc
Connor ScifresConnor Scifres
Lead Merchandiser at The Home Depot IncLead Merchandiser at The Home Depot Inc
Maaz AnwarMaaz Anwar
Inventory Coordinator at The Home Depot IncInventory Coordinator at The Home Depot Inc
Rosa Ruiz ValenciaRosa Ruiz Valencia
Asistant Manager at McDonald'sAsistant Manager at McDonald's