Joana White
Summary
Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Prepaid Claims Agent
TTEC
Las Vegas, NV
07.2023 - Current
- Streamlined claims documentation process, resulting in faster resolution times for claimants.
- Provided exceptional customer service by responding to inquiries in a timely manner and offering support throughout the claims process.
Loan Servicing Agent
ResortCom International
01.2023 - 07.2023
- Handle inbound and outbound calls on delinquent loan and or Maintenance fee accounts
- Review and provide feedback on accounts to management
- Process member payments by phone
- Set up payment arrangements and offer amnesty assistance
- Correspond with customers through email.
- Maintained strict compliance with federal, state, and company regulations throughout all aspects of loan servicing operations.
- Managed a portfolio of loans, ensuring timely payment processing and prompt resolution of delinquencies or other issues.
Customer Service Representative
SMS Assist
07.2022 - 12.2022
- Create new work orders for residents seeking assistance, leveraging step by step guided workflow on their proprietary technology
- Helping residents try to troubleshoot maintenance issues, identifying severity of issue, and qualifying the work order to ensure the work is sent to the right vendor
- This includes providing the most recent update, connecting them to the assigned vendor, and/or escalating the work order to the escalations department.
Customer Service Representative
Progressive leasing
02.2021 - 06.2022
- Responsible for in-bound and out-bound calls
- Provide top tier support and service to the customers
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Salesperson
Nordstrom Rack
04.2019 - 02.2021
- Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor
- Work with the team to ensure the sale's floor stays "runway ready" through re-merchandising and straightening throughout the day
- Keep the customer experience quick, easy, and fun while helping customers uncover the great deals, they are looking for.
Crew Leader
Sonic Drive
10.2016 - 04.2019
- Take orders and make accurate changes quickly
- Package all menu items and check for product quality and consistency
- Prepare drinks and ice cream treats
- Clean the drive-in restaurants - including trash disposal, mop, sweep, washing dishes, wiping counter-tops and sanitizing food areas.
Education
Associate of Arts -
Gateway Community College
Phoenix, AZ05.2021
High School Diploma -
Gateway Early College High School
Phoenix, AZ05.2018
Skills
- Customer Inquiries
- Collection Calls
- Organizational Skills
- Calculator Usage
- Active Listening
- Microsoft Word
- Credit Card Payment
- Processing
- Customer Service
- Adaptability
- Attention to Detail
- Computer Literacy
Languages
Spanish
Native or Bilingual
Timeline
Prepaid Claims Agent
TTEC
07.2023 - Current
Loan Servicing Agent
ResortCom International
01.2023 - 07.2023
Customer Service Representative
SMS Assist
07.2022 - 12.2022
Customer Service Representative
Progressive leasing
02.2021 - 06.2022
Salesperson
Nordstrom Rack
04.2019 - 02.2021
Crew Leader
Sonic Drive
10.2016 - 04.2019
Associate of Arts -
Gateway Community College
High School Diploma -
Gateway Early College High School