JOANA .C FILPO
248-47 88th Road, Bellerose
Summary
Dedicated nursing student with a 3.93 GPA in Allied Health coursework. Recognized for professionalism, documentation accuracy, and maintaining confidentiality while communicating effectively under pressure. Committed to translating academic excellence into compassionate, patient-centered clinical practice with an emphasis on ethical integrity and clinical competence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Service Representative
Department of Probation
Jamaica, NY
01.2017 - 01.2021
- Worked within a municipal agency, serving vulnerable youth and their families with compassion and professionalism.
- Managed up to 40 clients a day. Maintained strict confidentiality and adhered to legal and ethical guidelines.
- Managed documentation and case-related administrative responsibilities with accuracy and accountability.
- Interacted professionally with individuals under supervision, demonstrating composure, respect, and clear communication.
- Transferable to Nursing: Confidentiality (HIPAA readiness), ethical decision-making, documentation accuracy, and professional boundaries.
Cocktail Bartender
Resorts World Casino
Jamaica, NY
01.2011 - 01.2013
- Provided excellent service in a high-volume, fast-paced casino increasing sales by 10%.
- Managed transactions and interactions requiring accuracy, professionalism, and strong interpersonal skills.
- Collaborated with team members to ensure safety, efficiency, and positive guest experience.
- Transferable to Nursing: Multitasking, communication under pressure, public interaction confidence, adaptability, teamwork.
Education
Associate of Science - Allied Health
Plaza College
01-2025
Liberal Arts & Sciences (62 Credits)
Nassau Community College
01-2024
Skills
- Academic upward trend (393 current GPA)
- Ethical accountability and confidentiality
- Clear written and verbal communication
- Time management and disciplined work habits
- Active and engaging student
- Customer service with friendly, positive attitude
Certification
Apprenticeship Training Certificate
Training in trades mathematics, carpentry basics, building performance, and electrical fundamentals.
Timeline
Client Service Representative
Department of Probation
01.2017 - 01.2021
Cocktail Bartender
Resorts World Casino
01.2011 - 01.2013
Associate of Science - Allied Health
Plaza College
Liberal Arts & Sciences (62 Credits)
Nassau Community College