Zyania Chavez

• Updated records with all interactions and customers transactions
• Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
• Conducted follow-ups with clients to ensure their needs were met and issues resolved
• Drive Safe and Save expert / setup
• Taking odometer readings/ Taking information for quoting.

• Researched and resolved customer issues on personal savings, checking and lines of credit accounts
• Retained up-to-date knowledge of offered products and services to educate customers on features, benefits and pricing
• Identified suspected fraud based on behavioral and transaction markers
• Have knowledge of the terminal transactions and corrections
• Balancing daily transactions.

• Adapted to diverse performance settings, from intimate house concerts to large concert halls
• Recorded vocals for albums and singles in professional studios
• Performed live shows at various venues such as bars, clubs, and festivals
• Studied different genres of music to expand repertoire and versatility
• Recorded tracks in studio settings as lead or backup singer for different genres
• Monitored social media channels for industry trends and customer feedback
• Designed eye-catching visuals using tools like Canva or Adobe Creative Suite
• Created engaging written and visual content for various channels
• Developed content marketing strategies to gather leads and increase profit
• Responded promptly to customer inquiries and comments on social media platforms
• Scheduled and published content on platforms such as Instagram, Facebook.

• Assisted with developing, planning and implementing strategies to promote this event
• Developed event budgets and provided regular updates to stakeholders on financial status
• Coordinated event logistics, including venue selection, catering, and audio-visual equipment setup
• Managed communication between production team, cast, and creative staff
• Interviewing artist
• Content Creation
• Developed engaging content for social media platforms to increase audience engagement and Festival visibility
• Met pre-event schedule demands, helping to coordinate vendor operations and supply deliveries
• Assisted festival managers with oversight of client social media posts
• Set up Vendor/ Artist Station
• Poster Distribution.

Video/ Graphic Design

Digital Advertising

Social Media Management

Data Analytics / Ads