Jo Anastasia Olivier
Long Beach,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Director of Operations
Belle Vie Wellness & Medical Aesthetics
Cerritos, CA
10.2020 - Current
- Ensured optimal customer service while working towards financial goals, overseeing office duties, and personnel management.
- Mitigated business risks by working closely with staff members and assessing performance.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Customer Experience Manager
The Bungalow
Huntington Beach, CA
04.2020 - 10.2020
- Supervised hostess team to establish best practices for guest safety and maintain service levels during COVID-19.
- Scheduled reservations, alerted servers and management team of special groups in advance and prepared seating ahead of guests arrival.
- Answered customer's questions about hours, seating, current wait time and other information related to modified operations via Sevenrooms, phone, email, as well as in person.
Senior VIP Services Manager
Wynn Las Vegas
Las Vegas, NV
11.2018 - 12.2019
- Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity
- Led employee performance reviews and discussed improvement strategies with each team member
- Ran daily reports to assess performance and make proactive adjustments
- Supported top talent identification processes by interviewing candidates and executing all HR steps, including on-boarding, orientation and benefits
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies
- Planned menus to align with event theme or budget, coordinated catering services and selected appropriate serving schedule.
Assistant Front Office Manger
Wynn Las Vegas
Las Vegas, NV
02.2014 - 11.2018
- Coached and counseled employees to enhance performance and eliminate service shortfalls
- Managed travel arrangements, agendas and accommodations coordination for VIP and
- Executive arrivals
- Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support
- Administered yearly office budget, including maintaining controls and tracking expenses to achieve financial targets
- Produced professional and error-free letters, presentations and spreadsheets.
Education
Business Management
Chaparral
Las Vegas, NVSkills
- Strategic planning and execution
- Process improvements
- Performance Analysis
- Staff training/development
- Client account management
- Effective leader
- Relationship building
- Scheduling
- Inventory management
- Recruitment
- Cultural Awareness
- Dependable and Responsible
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 21-50 staff members.
Timeline
Director of Operations
Belle Vie Wellness & Medical Aesthetics
10.2020 - Current
Customer Experience Manager
The Bungalow
04.2020 - 10.2020
Senior VIP Services Manager
Wynn Las Vegas
11.2018 - 12.2019
Assistant Front Office Manger
Wynn Las Vegas
02.2014 - 11.2018
Business Management
Chaparral