Joan C Jupiter

• Assisted policy holders with policy questions, modifications and updates regarding their malpractice policies. Advised policy holders of continuing education opportunities and discounts. Set appointments for risk management concerns and completed reported incidents to Claims. Working closely with the Underwriting Team, assisted in gathering needed documentation for policies. Processed renewal applications and sent requests for needed documentation for Allied policies. Consistently received positive feedback from policy holders. Selected to serve on the Survey Task Force, to develop and improve ways to better connect with our audience. Provided valuable suggestions to reach out to current and potential insureds that were later implemented by the Marketing Team.

Assisted customers with personal insurance needs. Worked to resolve issues and provide competitive rates. Issued policy binders, along with other documentation. Updated coverage as requested by insureds, produced quotes on Auto, Life, Homeowners policies, etc., and processed payments. Worked in a team environment to boost sales and provide excellent customer service.

• Working with the Site Manager and Site Supervisor to maintain a healthy professional relationship with the client, providing excellent customer service. Worked to make sure officers were up-to-date with ongoing training in knowledge of site and operations, as well as various software needed to effectively perform duties. Created daily reports and periodic alarm inspections. Observed, surveyed and reported activities, and respond quickly to critical situations. Enforced client procedures, regulations and standards, including GardaWorld's core values of Truth Telling, Promise Keeping, Respect, Empowerment, Flexibility, Loyalty, Discipline, Leadership, and Quality Assurance.

• The International Spy Museum is the only public museum in the United States solely dedicated to the world of espionage. The Museum features the largest collection of international espionage artifacts ever placed on public display.
• While serving as Lead Security Officer, some of my outstanding achievements include: Recognized as exceeding standards in areas of Dependability, Judgment, Problem Solving, Initiative and Quality of Work thereby serving as a standard for other officers to follow. Promoted in early 2014 to Command Center Officer, taking on supervisory responsibilities in day-to-day duties. Recognized as Employee of the Month for Exemplary Service in March of 2012, January 2013 and October 2014. Assisted in the editing and revision of 2015 Security Policies and Procedures Handbook.

• Landmark Theatres is the nation's largest theatre chain dedicated to exhibiting and marketing independent film. Being the recognized leader in the industry for providing consistently diverse and entertaining film product in a unique, sophisticated atmosphere to its customers.
• While serving as Theater Staff at Atlantic Plumbing Cinema, some of my outstanding achievements include: Recognized as Exceeding in Standards in areas such as Dependability, Team Interaction, Embracing Challenges and Advocating Change, Decision Making and Problem Solving. Served as trainer and mentor to new and existing staff. Communicated with management on progress of new and current hires as well as suggested resolutions for areas that may need improvement. Lead by example to other team members by taking the initiative to assist guests with any questions and to alert management of any potential issues. Recognized as the person to “jump in the fray” during periods of high volume of guests (including as concessionaire and kitchen staff), and also assisted with promotional events.

• Working for this nationally known crowd management organization, I worked with my team as an Event Staff Supervisor at various events and venues throughout the DC, MD and VA area to help provide a safe and enjoyable time for everyone.
• While serving as both Event Staff person and Event Staff Supervisor at CSC, some of my outstanding achievements include: Promoted from event Staff person to Supervisor in this male dominated field within first eight months of employment. Supervised staff of 5-12 people in high-pressure environments. Selected as supervisor for Redskins Players tunnel at FedEx Field for the 2008 NFL Season. This is the high-profile thruway where only top-rated supervisors are selected for this position. Selected to review and compile confidential security applications for Maryland state security licensure. Was handpicked to work special events including: Pre-coverage of the 2009 Presidential Inaugural activities at the Lincoln Memorial (Washington, DC); the 2008 NBA All-Star Jam Session (New Orleans, LA), serving as celebrity escort to various well known celebrities including Alyssa Milano, Chris Tucker, Common, Yao Ming, Terry Crews, Rocsi from BET’s 106th & Park, and various WNBA and NBA players; the 2007 Tiger Woods PGA Tournament (Bethesda, MD); and the 2007 NCAA Championships (Washington, DC).

• The objective of the Adams Morgan Main Street Group is to promote this unique, global community as a prime destination for both local residents and visitors to Washington, DC. By organizing a variety of events throughout the year we hope to safeguard the history, tradition here and encourage a sense of community.
• While serving on the Promotions Committee, some of my outstanding achievements include: Working to cultivate and steward various corporate sponsors for support and participation in various activities such as grassroots events and annual festival. Enhancing local business area to preserve multi-cultural dynamism. Serving as primary contact for all event details.

• The American Association of University Women (AAUW) empowers women and girls through advocacy, education, philanthropy, and research. The initiatives of the Legal Advocacy Fund (LAF) include community and campus outreach programs, a resource library and online advocacy tools, a Legal Referral Network, and various research reports. LAF also provides support to workplace sex discrimination cases that have the potential to make a difference for all women.
• While serving as Program Assistant with LAF, some of my outstanding achievements include: Recognized as a “true asset” the organization for overall exemplary service during Annual Employee Review in August 2007. Conducted in-depth historical research for programs and department-wide matters, including department’s 25th anniversary celebration. Served as gatekeeper, coordinating all meetings and conference calls, as well as managing all database and financial records on file, including confidential documents. Served as primary point person for nationwide network of branch liaisons. Selected to serve as primary point person for non-profit organization’s national conventions (2005 & 2007), solely responsible for planning and set-up of all Board, contractual and membership meetings. Selected to serve LAF Presidential Speech at 2005 National Convention. Worked closely with department manager on case support and plaintiff travel grant programs, responsible for all incoming case support applications, plaintiff grassroots speaker requests, management of all confidential documents. Selected to serve as primary point person for Progress in Equity Award, as well as served as historian for Award project.

• NASADAD serves as a focal point for the examination of alcohol and other drug related issues of common interest to both other national organizations and federal agencies. NASADAD’s basic purpose is to foster and support the development of effective alcohol and other drug abuse prevention and treatment programs throughout every State. As the sole Meeting Planner for this organization, I was responsible for all flight, hotel, and catering arrangements as well as gathering materials for meetings.
• While serving as Meeting Planner of NASADAD, some of my outstanding achievements include: Able to secure meeting space at The Mayflower Hotel (Spring 2002) within two weeks notice and secure rooms for attendees below the per diem rate of $150/night. Also provided a delicious Italian buffet (the attendees applauded!) I negotiated a rate of $99/night at the Jury’s in DuPont Circle in 2002 for a group of 23 meeting attendees. At the 2001 Convention in New Orleans, upon arrival I discovered Hospitality placed wine bottles in all the guests’ rooms (no alcohol was to be provided). I quickly called Hospitality and had the issue corrected before the guests arrived. (All but two bottles were collected out of 250 bottles)

• Reading is Fundamental works to motivate young children to read by working with them, their parents, and community members to make reading a fun and beneficial part of everyday life. RIF’s highest priority is reaching underserved children from birth to age eight.
• While serving as Manager of Community Campaigns at RIF, some of my outstanding achievements include: In my capacity of Manager of Community Campaigns, I worked diligently in raising awareness and increasing donations. Built relationships, supported and recruited volunteer ambassadors in order to meet fundraising goals. Working closely with RIF Development staff, I maximized workplace connections in order to further cultivate major donors and prospects. As a result of that cultivation, the overall Combined Federal Campaign workplace campaign was enhanced. With the Combined Federal Campaign, raised over $600,000 through state and federal campaign drives. Increased workplace-giving revenues by 30% over period of one year. Increased presence at local fundraising events through federal and corporate grassroots networking, and material distribution; assigning additional staff as necessary. Spearheaded promotional and marketing campaigns for fundraising efforts in both the Washington, DC Metro area and at the Wilmington, DE branch.