Joandy Laviner
Norfolk,VA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Driver
Lyft
Norfolk, VA
03.2017 - Current
- Provided door-to-door service for passengers in a safe and courteous manner.
- Achieved consistently high customer scores due to exceptional service.
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
- Greeted passengers warmly and professionally and engaged in conversation.
Commercial Parts Professional
Pep Boys Auto Parts & Service
Virginia Beach, VA
10.2018 - 10.2024
- Ensured orders were placed in a timely manner to meet customer needs.
- Conducted research on product specifications, pricing, and availability.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Used POS systems to receive payment or obtain credit authorization.
Parade Audience Control and Main Entrance MK
Walt Disney World Resort
Orlando, FL
01.2024 - 01.2024
- Greeted and welcomed customers entering the main entrance.
- Provided directions to customers on where to find specific items or services.
- Managed crowd control along the parade route while maintaining orderliness among guest.
- Engaged with guest using Pactivities.
Education
High School Diploma -
Princess Anne High School
Virginia Beach, VASkills
- Excellent Customer Service
- Crowd Management
- Special Needs Assistance
- Ticket Authenticity Verification
- Interpersonal Skills
- Problem-solving abilities
Timeline
Parade Audience Control and Main Entrance MK
Walt Disney World Resort
01.2024 - 01.2024
Commercial Parts Professional
Pep Boys Auto Parts & Service
10.2018 - 10.2024
Driver
Lyft
03.2017 - Current
High School Diploma -
Princess Anne High School