JOANEACE MASSENBURG

• Collaborated with management to develop operational policies that aligned with company goals and objectives.
• Conducted competitor analysis to identify potential opportunities for growth within the market landscape.
• Developed comprehensive marketing materials for sales presentations and trade shows, generating increased brand exposure.
• Improved client satisfaction by providing exceptional customer service and promptly addressing concerns.
• Leveraged technology platforms for streamlining workflow processes which ultimately led to reduced processing time enabling employees'' focus towards core tasks.
• Managed vendor relationships to negotiate contracts, resulting in cost savings and improved services.
• Served as a liaison between various departments to ensure seamless flow of information, fostering synergy and efficient collaboration within the organization.
• Oversaw budget planning and financial reporting, maintaining accurate records and identifying areas for cost reduction.
• Streamlined workflow processes by implementing efficient organizational systems, leading to increased productivity.
• Developed monthly reports.
• Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
• Managed day-to-day development issues.
• Prepared operational and salary budgets.
• Oversaw process improvement initiatives.
• Streamlined workflow.
• Processed employee expense reports quickly to prevent delays in payouts.
• Reconciled business and creative needs.
• Used measurements, analysis and process alternatives to arrive at best practices.
• Evaluated business data and reported o findings to inform stakeholders.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Assisted with the development of and monitoring the department’s budgets for state appropriations, appropriated receipts, ETF, F&A, gift, and trust resources, which includes analyzing data to support budget forecasts, conducting variance analysis, ensuring compliance, completeness and accuracy.
• Updated and reconciled the spending plan on a monthly basis and meets with department administration and the Assistant Dean of Finance & Administration on a routine basis to review the plan.
• Updated and reconciled the spending plan on a monthly basis and meets with department administration and the Assistant Dean of Finance & Administration on a routine basis to review the plan.
• Served as departmental point of contact, reviewer, and liaison with college Financial Services (or Research Office for sponsored projects) for all financial operations including procurement processes including acquiring and paying for goods and services via use of MarketPlace, purchasing cards, purchasing contracts, independent contractors, invoices, requisitions, personal reimbursements, honoraria, dual employment, and IDTs.
• Served as departmental point of contact, reviewer, and liaison with college Financial Services (or Research Office for sponsored projects) for all financial operations including procurement processes including acquiring and paying for goods and services via use of MarketPlace, purchasing cards, purchasing contracts, independent contractors, invoices, requisitions, personal reimbursements, honoraria, dual employment, and IDTs.
• Reported directly to the Department Head
• Provide consistent feedback to direct reports, ensuring adherence with the college annual performance management and processes.
• • Provide consistent feedback to direct reports, ensuring adherence with the college annual performance management and appraisal process.
• Provide oversight and serve as a knowledge resource for staff members who process HR transactions.
• A thorough understanding of accounting, budget management, human resources, and supervisory principles is required to perform this function successfully.
• Communicate standard business and financial information, processes, and policies to diverse audiences.
• A thorough understanding of accounting, budget management, human resources, and supervisory principles is required to perform this function successfully.•Communicate standard business and financial information, processes, and policies to diverse audiences.

• Provide consistent feedback to direct reports, ensuring adherence with the college annual performance management and appraisal

• Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
• Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
• Facilitated smooth financial operations by processing invoices accurately and efficiently, avoiding late payment penalties or disputes.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Collaborated effectively with cross-functional teams to support organizational goals through accurate financial analysis and strategic planning assistance.
• Ensured compliance with financial regulations by staying current on industry best practices and keeping abreast of changes in relevant laws.
• Streamlined invoice processing to improve vendor relationships and maintain timely payment schedules.
• Reduced financial discrepancies by conducting thorough monthly reconciliations of bank statements.
• Facilitated smoother financial month-end close, rigorously adhering to deadlines and checklists.
• Coordinated with cross-functional teams to address and resolve any discrepancies in billing or payments.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Gathered, evaluated and summarized account data in detailed financial reports.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
• Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Processed and reconciled Pcard transactions.
• Processed Journal Voucher by transferring account charges from one grant to another.
• Processed vouchers including subawards, stipends, reimbursements, invoices.
• Marketplace orders, Travel Authorization and Travel reimbursements.
• Communicated with PIs professionally and effectively.
• Monitored project budgets.
• Drilled down on projects to see project justifications.

• Oversaw day-to-day activities of preschool.
• Coordinated facility operations by establishing logical policies and communicating to staff, teachers and parents.
• Conducted rigorous interview and hiring process to deliver qualified teaching staff for parents and students.
• Designed yearly budget based on previous year's experience and forecasting.
• Controlled administrative, operational, financial and logistical areas of facility.
• Planned and implemented strategies to grow revenue.
• Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
• Ensured compliance with state licensing regulations as well as federal laws related to early childhood education programs.
• Performed various administrative tasks such as ordering supplies or equipment needed by faculty members or students.
• Prepared monthly reports outlining the overall performance of the preschool program.
• Managed financial resources allocated for the preschool program, including budgeting, forecasting, and reporting activities.
• Developed strategic partnerships with local businesses or organizations that can provide additional resources or support services for the school.
• Developed annual budget by assessing teacher and program needs and implementing cost-effective solutions.

• Handled payment processing and provided customers with receipts and proper bills and change.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Responded to inquiries and room requests made online, by phone and via email.
• Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
• Drafted professional business documents, spreadsheets and correspondence.
• Completed basic bookkeeping and document filing.
• Input customer data into reservation systems and updated to reflect room changes.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Verified identity documents for new customers before opening accounts in accordance with company policies.
• Updated customer information in databases regularly to ensure accuracy of records.
• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
• Handled cash transactions accurately, balancing the register at the end of each shift.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Assisted with preparing reports, presentations and other documents as requested by management staff.