Joani Higgins
Lancaster,NY
Summary
Dynamic workforce development leader with a proven track record at Goodwill of WNY, excelling in program management and strategic partnerships. Skilled in effective communication and decision-making, I have successfully enhanced operational effectiveness and fostered community collaborations, driving impactful employment opportunities for diverse populations.
Overview
21
21
years of professional experience
Work History
Director, Workforce Development
Goodwill of WNY
Buffalo, NY
01.2021 - Current
- Managed Goodskills Career Builder Program and ACCES-VR team to achieve programmatic goals within deadlines.
- Ensured accurate billing processes, completing all tasks in a timely manner.
- Developed strategic partnerships with mission-driven organizations to enhance program impact.
- Identified and engaged potential partners across sectors, fostering relationships aligned with shared objectives.
Workforce Development Program Manager
Goodwill of WNY
Buffalo, NY
01.2017 - 01.2021
- Supervised vocational rehabilitation counselors and case managers to enhance operational effectiveness.
- Investigated job resources and analyzed position requirements for applicant suitability.
- Networked with community partners to facilitate employment opportunities for Goodwill program participants.
- Developed and submitted monthly invoices and reports to track grant progress and milestones.
Case Manager
Goodwill of WNY
Buffalo, NY
01.2015 - 01.2017
- Facilitated annual recertification processes to ensure client benefits remained intact.
- Delivered work readiness training services to individuals with diverse disabilities.
- Managed a case load of sheltered employees and ACCES-VR clients, documenting all interactions.
- Counseled program participants and connected them with community resources.
Certified Trainer
Red Lobster
Blasdell, NY
01.2004 - 01.2016
- Delivered employment training and orientation to all new staff members.
- Collaborated with management to design and implement effective training programs.
- Provided support and guidance to new employees in developing essential skills.
- Educated staff on menu knowledge and descriptors for promotional items.
Vocational Evaluation Assistant
Goodwill of WNY
Buffalo, NY
01.2009 - 01.2010
- Evaluated client strengths and abilities using Valpar testing and score analysis.
- Conducted intake procedures to gather interests and job training recommendations.
- Analyzed work attributes, tolerance, and scheduling abilities from observations.
- Documented participant behavior during observed job duties at worksites.
Education
Masters of Arts - Mental Health Counseling
Medaille College
Buffalo05-2010
Skills
- Supervisory experience
- Effective communication
- Customer service excellence
- Dependability and reliability
- Team collaboration
- Decision-making expertise
- Time management
- Organizational proficiency
- Program management skills
- MS Office proficiency
- HIPAA certification
Degree
MA
Timeline
Director, Workforce Development
Goodwill of WNY
01.2021 - Current
Workforce Development Program Manager
Goodwill of WNY
01.2017 - 01.2021
Case Manager
Goodwill of WNY
01.2015 - 01.2017
Vocational Evaluation Assistant
Goodwill of WNY
01.2009 - 01.2010
Certified Trainer
Red Lobster
01.2004 - 01.2016
Masters of Arts - Mental Health Counseling
Medaille College