Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Joanie Allen

Customer Service Representative
La Vergne,TN
Joanie Allen

Summary

Customer Support Associate with a solid track record in providing high-quality customer service. Expertise in effective communication with a diverse clientele, ensuring needs are met efficiently. Strong problem-solving abilities and meticulous attention to detail drive successful issue resolution and customer satisfaction.

Overview

11
years of professional experience
2
Certifications
2
Languages

Work History

MMC Group LP

Customer Care Advocate
08.2024 - 08.2025

Job overview

  • Directed high volumes of inbound and outbound calls, reflecting strong time-management skills and efficient task prioritization
  • Provided exceptional customer service by addressing inquiries promptly and thoroughly.

Aston Carter

Call Center Support Representative
05.2022 - 05.2024

Job overview

  • Streamlined account resolution through clear communication of account information, timely insurance updates, solution-oriented approaches, and payment arrangement facilitation in a high call volume environment.

Turn2Partners

Enrollment Development Representative
05.2020 - 05.2022

Job overview

  • Facilitated outstanding assistance to healthcare plan members by addressing questions concerning benefits coverage, network providers, and claims processes.

Apex Systems

Member Support Specialist
05.2018 - 05.2020

Job overview

  • Facilitated extensive assistance for healthcare members through exemplary customer service and effectively managing inquiries concerning benefits enrollment, coverage options, and account management.

Mosquito Squad

Call Center Representative
05.2016 - 05.2018

Job overview

  • Handled complaints while offering relevant solutions and choices, conducting follow-ups to confirm resolution.

ARS / Rescue Rooter

Customer Service Representative
05.2014 - 05.2016

Job overview

  • Enhanced visibility of company services and products to potential customers while serving as brand ambassador.

Education

Tennessee State University

Bachelor of Arts - BA from Communication and Media Studies

West Creek High School

High School Diploma

Skills

Telemarketing outreach

Clinical lexicon understanding

Medical support

CRM software proficiency

Service support

Resume screening

Enrollment status check

Leadership development

Certification

Human Resources: Payroll Management

Timeline

Customer Care Advocate

MMC Group LP
08.2024 - 08.2025

Call Center Support Representative

Aston Carter
05.2022 - 05.2024

Enrollment Development Representative

Turn2Partners
05.2020 - 05.2022

Member Support Specialist

Apex Systems
05.2018 - 05.2020

Call Center Representative

Mosquito Squad
05.2016 - 05.2018

Customer Service Representative

ARS / Rescue Rooter
05.2014 - 05.2016

West Creek High School

High School Diploma

Tennessee State University

Bachelor of Arts - BA from Communication and Media Studies
Joanie AllenCustomer Service Representative