Hi, I’m
Joanie Allen
Customer Service Representative
La Vergne,TN
Summary
Customer Support Associate with a solid track record in providing high-quality customer service. Expertise in effective communication with a diverse clientele, ensuring needs are met efficiently. Strong problem-solving abilities and meticulous attention to detail drive successful issue resolution and customer satisfaction.
Overview
11
years of professional experience
2
Certifications
2
Languages
Work History
MMC Group LP
Customer Care Advocate
08.2024 - 08.2025
Job overview
- Directed high volumes of inbound and outbound calls, reflecting strong time-management skills and efficient task prioritization
- Provided exceptional customer service by addressing inquiries promptly and thoroughly.
Aston Carter
Call Center Support Representative
05.2022 - 05.2024
Job overview
- Streamlined account resolution through clear communication of account information, timely insurance updates, solution-oriented approaches, and payment arrangement facilitation in a high call volume environment.
Turn2Partners
Enrollment Development Representative
05.2020 - 05.2022
Job overview
- Facilitated outstanding assistance to healthcare plan members by addressing questions concerning benefits coverage, network providers, and claims processes.
Apex Systems
Member Support Specialist
05.2018 - 05.2020
Job overview
- Facilitated extensive assistance for healthcare members through exemplary customer service and effectively managing inquiries concerning benefits enrollment, coverage options, and account management.
Mosquito Squad
Call Center Representative
05.2016 - 05.2018
Job overview
- Handled complaints while offering relevant solutions and choices, conducting follow-ups to confirm resolution.
ARS / Rescue Rooter
Customer Service Representative
05.2014 - 05.2016
Job overview
- Enhanced visibility of company services and products to potential customers while serving as brand ambassador.
Education
Tennessee State University
Bachelor of Arts - BA from Communication and Media Studies
West Creek High School
High School Diploma
Skills
Telemarketing outreach
undefinedCertification
Human Resources: Payroll Management
Timeline
Customer Care Advocate
MMC Group LP
08.2024 - 08.2025
Call Center Support Representative
Aston Carter
05.2022 - 05.2024
Enrollment Development Representative
Turn2Partners
05.2020 - 05.2022
Member Support Specialist
Apex Systems
05.2018 - 05.2020
Call Center Representative
Mosquito Squad
05.2016 - 05.2018
Customer Service Representative
ARS / Rescue Rooter
05.2014 - 05.2016
West Creek High School
High School Diploma
Tennessee State University
Bachelor of Arts - BA from Communication and Media Studies