Joanie Hernandez
Benton,AR
Summary
Successful Pharmacy Technician bringing 1 year of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
4
4
years of professional experience
Work History
Cook
Rib Crib
Benton, AR
06.2020 - Current
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Adhered to food safety standards when storing and preparing foods.
- Checked quality of ingredients before use in order to ensure freshness.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Managed portion control using correct utensils during preparation and plating.
- Resolved customer complaints regarding food quality or services provided.
Pharmacy Technician
West Side Pharmacy
Benton, AR
08.2022 - 12.2023
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Verified accuracy of medication labels before they were dispensed to customers.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Prepared prescription transfers to other pharmacies.
- Provided education materials about medications to patients upon request.
- Answered telephones to respond to questions or requests.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Operated cash registers to accept payments from customers.
- Entered prescription information into computer databases.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
Education
High School Diploma -
Benton High School
Benton, AR05-2022
Skills
- Prescription Filling
- Supply Restocking
- Medication Dispensing
- Billing support
- Labeling prescriptions
- Order Verification
- Team Collaboration
- Ordering and stocking medications
- Resolving customer issues
- Verifying orders
- OTC Recommendations
- New Hire Onboarding
- Problem-solving skills
- Cash Handling
- Computer Skills
- Positive Attitude
- Fluent in Spanish
- Teamwork and Collaboration
- Complex Problem-Solving
- Following Instructions
- Attention to Detail
- Cleaning
- Workplace Safety
- Patient education and counseling
- Point of sale systems proficiency
- FDA Drug Safety Guidelines
Timeline
Pharmacy Technician
West Side Pharmacy
08.2022 - 12.2023
Cook
Rib Crib
06.2020 - Current
High School Diploma -
Benton High School