Joanie Walls
Sylvania,GA
Summary
Dynamic and dedicated waitress with proven expertise at Walls Diner, excelling in customer service and strong multitasking. Recognized for enhancing guest satisfaction through attentive service and effective complaint resolution. Adept at cash handling and maintaining a clean dining environment, fostering teamwork to ensure efficient operations during peak hours.
Overview
1
1
year of professional experience
Work History
Waitress
Walls Diner
11.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Education
GED -
Ogeechee Technical College
Sylvania, GA09.2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Payment processing
- Cash handling
- Order accuracy
- Complaint resolution
- Time management
- Supply restocking
- Dining area maintenance
- Allergy awareness
- Beverage preparation
- Order management
- Item promotion
Timeline
Waitress
Walls Diner
11.2024 - Current
GED -
Ogeechee Technical College
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