JOAN K. FONTENOT
Iowa,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Appraiser adept at completing high volume of appraisals quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity.
Overview
27
27
years of professional experience
1
1
Certification
Work History
MORTGAGE FIELD INSPECTOR
GIS FIELD SERVICES
02.2023 - Current
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Stayed updated on market trends for local area and similar property types.
- Inspected new and existing properties and noted distinctive characteristics.
- Researched land, property and market values to complete estimations.
- Maintained current understanding of lender requirements and documentation guidelines.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Remained current on local areas through actively researching and garnering understanding of community values.
- Completed appraisals on pre-set number of properties to meet weekly production goals.
- Completed appraisals on home properties, supporting property transactions or for legal purposes.
HURRICANE DEBRIS MONITOR
CERES ENVIRONMENTAL
04.2019 - 12.2022
- Reported known or suspected problems, issues or concerns to appropriate staff.
- Used appropriate terminology to accurately record incidents in Recovery Trac
- Manned the DMS site
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Observed and documented debris operations ensuring conformity with the requirements of FEMA Program.
- I accurately determined debris type in order for it to be taken to correct landfill
- Measured truck's load percentage from the DMS site tower
Licensed Insurance Representative
AllState State Farm
03.1996 - 03.2017
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Obtained underwriting approval by completing application for coverage.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Upsold additional products and services after identifying customer needs and requirements.
- Tracked progress of all outstanding insurance claims.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
- Reported policy changes and company conditions affecting customer satisfaction.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients.
- Reconciled deposit.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets.
- Collected premiums on or before effective date of coverage.
- Remained impartial in order to advise clients based on circumstances.
- Identified and solicited sales prospects in agency databases.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Education
Associates - Word Information Processing
Sowela Technical Community College
Lake Charles, LA05.1990
Skills
- Field Inspection
- Occupancy
- Inspection Preparations
- Writing Reports
- Appraisal Documentation
- Market Value Comparison
- Neighborhood Evaluation
- Teambuilding
- Inspectorade Software Proficiency
- Visual Inspection
- Claims Inspections
Certification
- Licensed Property & Casualty
- FEMA IS-100.C
- FEMA IS-200.C
- FEMA IS-632.A
- FEMA IS-700.B
- FIELD INSPECTOR CERTIFICATE
- Working on OSHA Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin
Timeline
MORTGAGE FIELD INSPECTOR
GIS FIELD SERVICES
02.2023 - Current
HURRICANE DEBRIS MONITOR
CERES ENVIRONMENTAL
04.2019 - 12.2022
Licensed Insurance Representative
AllState State Farm
03.1996 - 03.2017
Associates - Word Information Processing
Sowela Technical Community College
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