Joan Kelley
Pueblo/Colorado Springs,CO
Summary
Experienced Product Owner with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing milestones across high-performance teams. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
24
24
years of professional experience
3
3
Certification
Work History
Clarity PPM, Sr IT Manager
Stanley Black and Decker
05.2021 - Current
- Drive Clarity PPM best practice and manage Clarity PPM strategic Roadmap
- Act as Project Sponsor/Architect for Clarity PPM Projects
- Manage Clarity PPM Delivery Team
- Stakeholders management
- Oversee all Clarity PPM Changes and Upgrades
- Responsible for project and initiative progress, handle escalations as needed
- Interact and Manage 3rd party vendors
- Participate in the quarterly forecasting and IT annual budgeting and planning process for the assigned business units, and tracks IT spend
- Conduct assessment and gap analysis, including maturity assessment, of organization’s current/future state of project, program, and portfolio management and build road map of short-term/long-term goals.
- Reduced Incident count by 52% in 2 years
- Released 32% more changes in 2023 vs 2022
Clarity Project Manager III – Patient Services / Integrated Planning and Governance (Short Term Contract)
AbbVie Pharmaceutical
10.2020 - 05.2021
- Implement Clarity PPM to the Patient Services Business Unit
- Oversee all requirements gathering, integrations, risks, issues, decisions, training and documentation
- Documented Clarity PPM /requirements gaps for the department
- Created Roadmap for the department’s future use of Clarity PPM
- Provided on PPM best practices
- Elicit requirements and translated for PPM tool
- Translated intake process to workflows and repeating processes
- Managed Sprints and agile ceremony activities
- Tracked project status reports, burndowns, backlogs, milestones and other information.
Enterprise Software Implementation - Senior Consultant (Primarily Clarity PPM and Rally)
HCL Technologies
06.2019 - 09.2020
- Acted as Project Manager, Business Analyst and Developer on assignments
- Performed all activities requested by HCL clients including implementations, configurations, integrations, upgrades, new interface rollouts, documentation, best practice roadmaps and business analysis
- Decomposed collected requirements and translate into technical documentation, epics and user stories
- Provided back-end configuration and development for each client engagement
- Manage client expectations and communications
- Proactive to take initiative and solve complex problems
- Mentored on best practices for Project and Portfolio management and reporting
- Participated in agile sprints to release new functionality on a regular cadence
- Mapped integrations with various enterprise tools, Active Directory, PeopleSoft, Oracle Financials, etc
- Transformed and prepped Clarity PPM data for import, integrations and reporting (ETL)
- Created various training assets as needed for internal or external user
- Conduct research, analysis, and feasibility studies to establish the viability of requirements.
Enterprise Software Business Analyst III (primarily Clarity PPM)
FISERV
06.2017 - 06.2019
- Bridged the gap between our business units and development teams
- Requirements documented into workflow diagrams if needed and backlog items
- Oversaw, planned and coordinated PPM tool governance activities
- Presented new features, Roadmap and any PPM tool information to all levels of management
- Implement new business units onto new software, primarily focusing on PPM and Agile tools
- Measure user adoption for multiple new software implementations
- Provide Data modeling and ETL activities as needed for data integrations, data scrubbing, validations and testing
- Responsible for managing all training assets and their use
- Including future training requirements and ongoing updates
- Plan regression testing for upgrades and organize and plan user testing.
Project and Portfolio System Administrator (Product Owner) and Project Manager
BayCare Health System
06.2012 - 06.2017
- Managed data for BayCare’s 2 Project Management offices and EPMO using standardized PPM tool and Tableau
- Facilitated Sprint Planning, Release Planning, Daily Stand-Ups, Product Demos and Sprint Retrospectives
- Designed and implemented BayCare’s strategic planning department into Clarity PPM to manage data for over 20 separate strategic plans involving hundreds of doctors and healthcare executives whom provided inputs
- Owned and Clarity PPM activities, support and strategy
- Manage product back log, participated in daily standups and guided product initiatives
- Created user stories, test scripts, training materials and product documentation
- Develop and Test Reports, Portlets and Dashboards
- Supported Six Sigma project office and methodology; creating performance dashboards and organizing data for proper metrics.
IT Project Manager / Product Owner
Pinellas County
04.2006 - 06.2012
- Completed Pinellas County’s first enterprise accounting system, Oracle e-Business Suite
- Completed 12/11
- Oversaw $17,000,000 budget with over 4,000 stakeholders
- Implemented Project Portfolio Management (PPM) for Pinellas County government’s information technology department in a 15 month project that ended 12/2006 and remained employed full time architecting PPM and fostering Clarity maturity
- Led Asset Management requirements with all county departments for enterprise solution
- Juggled multiple IT projects simultaneously
- Presented new project requests to the Board of County Commissioners to obtain project priority and approvals
- Created project plans and managed resources, dependencies, deliverables, budgets, risks and issues, status reports and changes
- Prepare and maintained project documents including contracts, RFP and SOW.
Product Owner/ IT Project Manager | Resource Manager
Impact Data
11.1999 - 01.2003
- Established and enforced the day-to-day oversight, strategy, and execution of the technical support team and software development team
- Managed software development team for existing and new products using SDLC
- Acted as liaison between customers and product development, refining backlog and managing sprints
- Define Product vision via multiple sources, including user and/or customer interactions.
Education
Bachelor of Arts - Business Administration
Greenville University
Greenville, IL06.1987
Skills
- Software Implementations
- Integrations/Upgrades
- Custom Software Development & Deployment
- Systems Engineering/Architecture
- Strategic Planning Organization
- Business Process Reengineering
- Cross-Functional Supervision experience with global teams
- Client Relations & Presentations
Certification
- CSM Certified Scrum Master (2020)
- CSPO Certified Scrum Product Owner (2020)
- Clarity PPM Business Analyst (Certified by CA Technologies) (2019)
- PMP (Project Management Professional) (2013 - 2016)
- ITIL Foundations (2006)
Timeline
Clarity PPM, Sr IT Manager
Stanley Black and Decker
05.2021 - Current
Clarity Project Manager III – Patient Services / Integrated Planning and Governance (Short Term Contract)
AbbVie Pharmaceutical
10.2020 - 05.2021
Enterprise Software Implementation - Senior Consultant (Primarily Clarity PPM and Rally)
HCL Technologies
06.2019 - 09.2020
Enterprise Software Business Analyst III (primarily Clarity PPM)
FISERV
06.2017 - 06.2019
Project and Portfolio System Administrator (Product Owner) and Project Manager
BayCare Health System
06.2012 - 06.2017
IT Project Manager / Product Owner
Pinellas County
04.2006 - 06.2012
Product Owner/ IT Project Manager | Resource Manager
Impact Data
11.1999 - 01.2003
Bachelor of Arts - Business Administration
Greenville University