Jennifer Talbot
Birch Run,MI
Summary
Dynamic Senior Business Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Over 10 years of experience in implementation, troubleshooting and process improvement. In depth experience supporting web-based, locally installed and Citrix hosted applications.
Overview
20
20
years of professional experience
Work History
Sr. Business Application Analyst
Marathon Health
08.2021 - Current
- Collaborated with upper management to drive strategy and implement new processes
- Developed diagrams to describe and lay out for multiple GetFeedback surveys used within the organization
- Served as provisioning expert for multiple application; Salesforce application, ShareFile, DocuSign and Smartsheets
- Skilled at working independently and collaboratively in a team environment
- Created streamlined process for Immunization Registry requests and served as lead resource for Immunization Registry integrations
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Responsible for Quick Reference Guide creation for DocuSign CLM and eSignature and creation of SharePoint site for them
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Self-motivated, with a strong sense of personal responsibility.
Technology Analyst
Ascension Technologies
03.2016 - 08.2022
- Promptly resolved technical issues for staff to minimize downtime
- Served as implementation lead of multiple initiatives (Appropriate Use Criteria, Information Blocking, CURES Act, Health Information Exchange, Bi-Directional Immunization Interface, Social Determinants of Health)
- Successfully transitioned 8 ministries from locally hosted version of SYSTOC to vendor hosted solution
- Served as Subject Matter Expert and aided in business improvement processes, implementations, and upgrades for Allscripts TouchWorks, UL SYSTOC, NetHealth ReDoc and UL PureOHS
- Provided successful submission of HIPPA assessments and Risk Analysis documentation for multiple applications
- Brainstormed with interdepartmental personnel to drive continuous technical improvements
- Responsible for creating testing documentation, Quick Reference Guides for end user and interpretation of Meaningful Use Quality Metrics
- Worked in Agile methodology to complete assigned tasks
Sr Business Analyst - Contract
Dynamo/Val Verde Regional Medical Center
09.2015 - 06.2016
- Engaged to assist with ICD-10 implementation
- Supported Revenue Cycle, Lab, Pharmacy, Payroll, Medical Records and Materials Management Applications
- Identified issues and assist with education or system enhancement requests
- Installed multiple regulatory updates
- Created training documents for end users and IT department
Sr Business Analyst - Contract
CHA - Rideout Memorial Hospital
01.2014 - 07.2015
- Provided support as McKesson Reference Master Build expert; assisting with G-Code, CPT Code, Order Code and Clinical Care Station Build
- Assisted with Application and Interface testing
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships
McKesson Post Implementation Specialist - Contract
National Staffing - Bingham Memorial Hospital
04.2013 - 07.2014
- Assisted with upgrade testing and support
- Engaged to assess issues within hospital with regards to build, workflow issues, streamline processes and implement fixes within McKesson Paragon, McKesson Practice Plus and McKesson Practice Partners and their integration.
Paragon Project Resource - Contract
CHA - Mercy Memorial Hospital
10.2013 - 01.2014
- Engaged to provide direct build assistance and support to IT Department.
- Assisted with ADT testing with Siemens MedSeries 4 and McKesson Paragon
EClinicalWorks Project Advisor - Contract
St. John's Medical Center
01.2013 - 01.2014
- Engaged as a Project Advisor to help oversee and support the Clinics with the adoption of their Electronic Medical Record
- Assisted with post Go Live issues, ongoing support and upgrade support
- Assisted with data validation between McKesson Practice Plus to eClinicalWorks
- Completed Security Build and new user set up within eClinicalWorks
- Acted as Project Manager to ensure tasks stay on track and documentation is created as needed
Paragon Go Live Support - Contract
CHA - Summa Western Reserve Hospital
06.2013 - 10.2013
- Provided Paragon Go Live Support
- Engaged in Daily Transition Meetings and report issues both resolved and unresolved
Sr. Business Systems Analyst
Xerox - Botsford Hospital
09.2011 - 08.2013
- Worked on multiple applications including but not limited to Athena, eClinicalWorks, Paragon, Series 2000, Relay Health, Dragon Medical, Compliance Advisor
- Completed a successful implementation of eClinicalWorks and Paragon and integrated the two applications together
- Worked well in a group setting and strive at team goals
- Successfully meet Service Level Agreements each month
- Worked with multiple clinics and physician offices on various applications
- Assisted with workflow documentation as well as transition plans during implementations
- Proficient in Microsoft products (Word, Excel, PowerPoint, Access, Outlook, Visio)
- Helped maintain a profitable and structured finance department
- Basic understanding of 837 and 835 billing files
- Completed Security Build within multiple applications and module
Financial Application Analyst - Revenue Cycle Lead
Anthelio Healthcare Solutions - McLaren Health
03.2008 - 08.2011
- Worked on multiple applications including but not limited to Keane First Coast, Med Series 4, Series 2000, Softmed, Invision, Paragon
- Led multiple projects, often including various Service Lines
- Facilitated numerous client meetings to introduce projects and engage clients to changes that will take place
- Successfully implemented and supported the McKesson product Paragon within Mount Clemens Regional Medical Center, Lapeer Regional Medical Center and McLaren Regional Medical Center (specifically the Revenue Cycle Applications)
- Acted as the Project Team Lead for 6+ analysts, responsible for assignment of work, focusing on staff meeting project deadlines and requirements and all documentation being completed timely
Financial Counselor
McLaren Health
01.2003 - 02.2008
- Worked with patients to ensure all billing was completed accurately
- Facilitated patient meetings and completed financial assistance documentation
- Set up payment plans that work with not only hospital guidelines but also within patient budget
Education
Certified Lean Six Sigma Green Belt -
New Horizons Computer Learning Centers
Livonia2020
Agile in Ascension
Ascension Technologies
2019
Technical Software Support (CHTS-TS)
Delta College
Bay City2012
Skills
- Client Requirements
- Gap Analysis
- Bug Fixes
- Software Implementations
- Project Management
- System Administration
- Solution Delivery
- Requirements Specifications
- Microsoft 365
- GSuite
- Vendor Management
- Healthcare Information Technology
- Process Improvement
- Troubleshoot Malfunctions
- Strategic Planning
Timeline
Sr. Business Application Analyst
Marathon Health
08.2021 - Current
Technology Analyst
Ascension Technologies
03.2016 - 08.2022
Sr Business Analyst - Contract
Dynamo/Val Verde Regional Medical Center
09.2015 - 06.2016
Sr Business Analyst - Contract
CHA - Rideout Memorial Hospital
01.2014 - 07.2015
Paragon Project Resource - Contract
CHA - Mercy Memorial Hospital
10.2013 - 01.2014
Paragon Go Live Support - Contract
CHA - Summa Western Reserve Hospital
06.2013 - 10.2013
McKesson Post Implementation Specialist - Contract
National Staffing - Bingham Memorial Hospital
04.2013 - 07.2014
EClinicalWorks Project Advisor - Contract
St. John's Medical Center
01.2013 - 01.2014
Sr. Business Systems Analyst
Xerox - Botsford Hospital
09.2011 - 08.2013
Financial Application Analyst - Revenue Cycle Lead
Anthelio Healthcare Solutions - McLaren Health
03.2008 - 08.2011
Financial Counselor
McLaren Health
01.2003 - 02.2008
Certified Lean Six Sigma Green Belt -
New Horizons Computer Learning Centers
Agile in Ascension
Ascension Technologies
Technical Software Support (CHTS-TS)
Delta College
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