Joan Herzfeldt
Davenport,IA
Summary
Dynamic System Analyst with expertise in process automation and data reporting. Known for developing robust integrations and leading technical projects that enhance operational efficiency. Prepared to leverage skills to drive impactful improvements.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Sr. Business Application Analyst
Trinity Health - TIS
Davenport, Iowa
12.2024 - Current
- Developed Workday integrations to enhance HR process efficiency
- Coordinated technical resources for successful company-wide software transition
- Monitored change documentation standards for precise compliance
System Analyst
MercyOne Genesis Medical Center
Davenport, IA
06.2013 - 12.2024
- Main resource for Lawson / Infor reporting (IBI), data extracts, Infor Process Automation (IPA), and Crystal Reports.
- Created and maintained the Infor dashboards for multiple communities and workstreams.
- Wrote SQL queries and created view for the various smart notes and crystal reports
- Published, maintained and documented
700+ reports and 200+ Smart Notes. - Reviewed all specification documents for data extracts needed from Infor or API timekeeping.
- Created extract files using
sql queries and IBI or IPA for distribution. - Team lead for IPA, Infor's process automation software.
- Collaborated with the Business
Analyst to create the design decision document.
Developer
MercyOne Genesis Medical Center
Davenport, Iowa
06.2001 - 06.2013
- Developed data integrations for hospital systems using eGate and Rhapsody to streamline data flow.
- Wrote Crystal Reports for clinical and non-clinical systems, improving data visibility for informed decision-making.
- Assisted project managers in resolving technical data issues, ensuring project timelines remained on track.
- Created MS Access databases tailored to immediate organizational needs.
Help Desk Analyst
MercyOne Genesis Medical Center
Davenport, Iowa
03.1999 - 06.2001
- Resolved hardware and software issues for end-users, enhancing user satisfaction and minimizing downtime.
- Educated users on new software applications and system updates, improving their competency and confidence in using the systems.
- Documented troubleshooting processes to serve as a resource for future reference and training.
Education Coordinator
Xerox Connect
Bettendorf, Iowa
07.1998 - 03.1999
- Managed the daily operations of the Education Department.
- Maintain registration database and generate status and revenue reports.
- Create and maintain class schedules.
Customer Support Administrator /Supervisor
EXTRA CORP
Rock Island, Illinois
07.1995 - 07.1998
Education
Bachelor of Arts - History & Political Science
Illinois College
Jacksonville, IL05-1989
Skills
- HR interfaces and Workday integrations
- Process automation with Infor's IPA
- Lawson / Infor IBI / IPA
- SQL querying (t-sql & Oracle)
- Business analysis
- Data reporting
- Crystal Reports
- JavaScript
- HL7 certification
Certification
- HL7 Certification
Timeline
Sr. Business Application Analyst
Trinity Health - TIS
12.2024 - Current
System Analyst
MercyOne Genesis Medical Center
06.2013 - 12.2024
Developer
MercyOne Genesis Medical Center
06.2001 - 06.2013
Help Desk Analyst
MercyOne Genesis Medical Center
03.1999 - 06.2001
Education Coordinator
Xerox Connect
07.1998 - 03.1999
Customer Support Administrator /Supervisor
EXTRA CORP
07.1995 - 07.1998
Bachelor of Arts - History & Political Science
Illinois College