Shawnda Tiernan
Manchester,TN
Summary
Determined, experienced professional adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Application Analyst
Clearway Health
05.2023 - Current
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Participated in requirements meetings to understand business needs.
Associate Project Manager
Southern New Hampshire University
11.2022 - 05.2023
- Identified and resolved risks to minimize project disruption.
- Documented project progress to fulfill project requirements and establish traceability.
- Partnered with project team members to identify and quickly address problems.
- Developed and maintained project documentation for reliable records.
- Updated customers and senior leaders on progress and roadblocks.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Monitored project progress, identified risks and took corrective action as needed.
Application Support Analyst Team Lead
Formlabs, Inc.
11.2021 - 11.2022
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
- Performed gap analysis to identify areas of improvement.
- Collaborated with stakeholders to define project objectives and criteria.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Application Support Analyst Team Lead
Centauri Health Solutions
03.2019 - 05.2021
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Developed and implemented preventive maintenance procedures.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Communicated and explained business requirements to team members to understand and implement functional demands.
Sr. IT Administrator
Healthtrust Purchasing Group
11.2014 - 02.2018
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Responded to, researched and resolved issues from internal staff, external departments and customers.
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Researched and recommended new technologies and strategies for improving system performance.
- Maximized system availability through development and testing of contingency plans.
Education
Master of Science - Project Management And Operations
Southern New Hampshire University
Manchester, NH11.2023
Master of Science - Information Technology
Southern New Hampshire University
Manchester, TN05.2023
Bachelor of Science - Liberal Arts And Sciences
Athens State University
Athens, AL08.2013
Skills
- Change Management Process
- Root Cause Analysis
- Managing Multiple Projects
- Process Improvement Initiatives
- Collaborative Leadership
- Client Requirements
- Project Management
- User Acceptance Testing (UAT)s
- Business Processes and Procedures
- SQL
- Agile and Scrum Environments
- Conflict Management
- Business Software Applicationss
- Functional and Business Requirements
Certification
- Certified Associate Project Manager (CAPM), Project Management Institute (PMI) - Oct 2023
Timeline
Sr. Application Analyst
Clearway Health
05.2023 - Current
Associate Project Manager
Southern New Hampshire University
11.2022 - 05.2023
Application Support Analyst Team Lead
Formlabs, Inc.
11.2021 - 11.2022
Application Support Analyst Team Lead
Centauri Health Solutions
03.2019 - 05.2021
Sr. IT Administrator
Healthtrust Purchasing Group
11.2014 - 02.2018
Master of Science - Project Management And Operations
Southern New Hampshire University
Master of Science - Information Technology
Southern New Hampshire University
Bachelor of Science - Liberal Arts And Sciences
Athens State University
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