Playing sports
Kavya Soni
Senior Business Analyst
Bengaluru,KN
Summary
Enthusiastic Business Analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Business Requirements and Customer Support. Motivated to learn, grow and excel.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Sr Business Analyst (Product Owner)
Delta Airlines Global Technology Hub
02.2023 - Current
- Majorly working on Crew tracking and crew trip coverage application and optimization of disrupted operations.
- Leading ETL modernization as a product owner, transforming legacy code and architecture with AWS approach.
- Had a deep dive into C++ coding to understand the legacy architecture and data flow which helped in reconstructing the backend apps at java layer and integrated it with S3 for smooth data flow and fast processing.
- Handling production incidents and providing resolutions to the business users withing SLA.
- Conducting multiple A/B testing on the UAT environments and comparing results between old and new architecture.
- Managing monthly release cycle by following agile development process (every 2 sprints) and for the deployment process interacting with business stakeholders , dependant team and Devops team for smooth and automated deployment.
- As my primary application is crew tracking and disruption management. I am having a good visibility into flight planning , crew scheduling and flight operations.
- Organizing weekly backlog grooming sessions with business stakeholders and other product teams for requirement gathering.
- Performed gap analysis to identify areas of improvement.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Worked on the Process improvements related to agile , requirement gathering and users interaction.
- Completely driving the product increment meetings and scrum meetings as a product owner and was dedicated for creating product scope, taking ownership of EPIC and dividing it to features and then designed the user stories and task out of it.
- Generated business intelligence reports to inform strategic decision-making.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Senior Business Analyst (Product Definition)
Amadeus Software Labs India Pvt. Ltd.
10.2021 - 02.2023
- Participating in requirement gathering, requirement analysis, solutioning, sizing and delivery of multiple requirements for various Airline like Cathay pacific and Airport customers like Kansai, Finavia, Delhi , Hyderabad etc.
- Analyzed the gaps during presales activities for finavia group of airports and submitted solutioning to Finavia on time which allowed us to move towards positive deal.
- Involved in all the customer interactions like requirement understanding workshops, design change presentation, business cases discussion and before delivery helped customer to execute UAT cases.
- Dedicatedly following the scrum agile framework for all the project and deliveries of new functionality.
- Grew business analysis team to support division growth and create robust team by replacing underperforming staff and recommending staff members for permanent roles.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Asst. Business Analyst
Laminaar Aviation Infotech (India) Pvt. Ltd, Sheorey Digital Systems Pvt. Ltd
09.2019 - 10.2021
- Involved in customer support activities as single point of contact for most of the modules under ARMS (Aviation resource management system) like Flight operations, Crew pairing, Crew scheduling, flight scheduling and tail assignment.
- Completely Enhanced with business knowledge and technical aspects of flight operations, Crew pairing, Crew scheduling, flight scheduling and tail assignment.
- Explicitly worked on flight scheduling , tails assignment and crew pairing optimizations for multiple airlines and helped them in saving huge amount of cost by using optimizers.
- Closely worked with manpower planning and crew rostering optimization
- Demonstrated crew pairing optimizer to Smartavia airlines and production implementation is started for the same
- Conducted crew pairing optimizer trials (onsite) for Spicejet and Air India airlines and now they are going ahead with the implementation
- Worked on various other projects like Smartavia, Jin airlines,Virgin Australia airlines, Air india, Spicejet where I am completely involved in client interactions , requirement handling and new feature development activities
- Awarded as star performer of the year during 2019-20 tenure
- Interacting daily with various clients and used to provide them work arounds as a quick solutions based on my expertise on software
- Post providing quick solutions used to work towards troubleshooting the issues faced by a customer and finding out the root cause of the same
- Undergone many what-if analysis scenarios based on my experience and provided optimized solutions to the customers which helped them to save cost in their operations
- With good amount of experience now I am to mould the optimizers based on the client requirements
- Suggested multiple changes in the optimizers to improve the runtime of the scenarios
- Aware about Slot management, Codeshare, flight rotations strategies
- Comprehensively involved in statutory and regulatory rules understanding of DGCA, FAA, EASA, PCAR
- With a better understanding of regulatory and company rules of airlines efficiently writing rules in an in-house tool of ARMS by handling all possible cases and used to test the same before starting optimizer runs
- Managed quality assurance program including on site evaluations, user acceptance test (UAT's), training and customer support
- Drove Scrum process activities like Sprint planning, work assignment, spring grooming, Burndown chart monitoring, Retrospective meet etc
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from product, protecting company reputation and loyal client base
- Product demonstration and worked on pre-sales trial activities for Philippine Airlines, Jetstar Airlines, Nordstar Airlines, Oman Air etc
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Always believe in solving the client’s issues by myself at an initial stage
- Strongly aware of SQL servers, databases, procedures, tables and capable enough to write queries to drag data from the tables and to modify the same
- Efficiently preparing interactive dashboards using Tableau and Power BI and learning their ability to integrate with other desktop applications
- Learning python language and willing to learn other programming languages.
Jr. Business Analyst
Sheorey Digital Systems Pvt. Ltd
09.2017 - 08.2019
- Interacted with various airlines like Jinair, Korean Air, Iberia and ascertain requirements and expectations for aviation management products
- Assisted quality assurance, development, software release departments to improve client satisfaction
- Exercised critical thinking to challenge flight scheduling and crew pairing optimization with a proof of manual intervention
- Worked one-on-one with clients to improve the quality of the software implementation process
- Undergone software testing methodologies like Unit test, Smoke test, Integration test, Acceptance test etc
- Researched competitors to build reports of rising trends in Aviation markets
- Created detailed KPI reports from flight schedules and crew pairing for review process of customers
- Researched and resolved issues regarding integrity of data flow into multiple databases for the processing of SSIM and SSM messages.
Education
B.TECH - Aeronautical Engineering
School Of Aeronautics
Hanger, Mumbai, Rajasthan 07.2013 - 07.2017
Skills
Business requirement gathering
Requirement solutioning
Business process optimization
Documentations
Problem Solving
Product demonstration
Client Interaction
Software Implementations
Scrum agile methodology
JIRA
Agility
Hardworking
Tableau
Microsoft Power BI
Internship
Air India Hanger, Mumbai
Component Overhaul Division
• Structural Repair Group including Heat Treatment & Welding
• Undercarriage Group
• System Control Group
• Cabin Safety & Survival Equipment Group
Interests
Large data analysis
Timeline
Sr Business Analyst (Product Owner)
Delta Airlines Global Technology Hub
02.2023 - Current
Senior Business Analyst (Product Definition)
Amadeus Software Labs India Pvt. Ltd.
10.2021 - 02.2023
Asst. Business Analyst
Laminaar Aviation Infotech (India) Pvt. Ltd, Sheorey Digital Systems Pvt. Ltd
09.2019 - 10.2021
Jr. Business Analyst
Sheorey Digital Systems Pvt. Ltd
09.2017 - 08.2019
B.TECH - Aeronautical Engineering
School Of Aeronautics
07.2013 - 07.2017
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