Microsoft Sharepoint
Data Collection & Validation
Database Development
Joan M Miller
Program Specialist - Publications Manager & Controlled Substance Coordinator
Philadelphia
Summary
Local document manager with experience managing a large repository of local publications and assisting service lines in developing and drafting documents able to handle multiple projects simultaneously with a high degree of accuracy and integrity.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
Work History
Program Specialist (fulltime;40hr/wk)
Corporal Michael J. Crescenz VA Medical Center
01.2024 - Current
- Monitors, tracks and reviews all local policy documents for appropriate distribution, concurrences, and compliance with VHA Directive 0999(1) and recommendations of 10B-GRAP for a large enterprise-wide Publications Program in a 1B Veterans Administration Medical Center within VISN4.
- Identifies areas for improvement, develops the processes for that improvement, implements the improvements, and evaluates the outcome of the implemented processes in the Publications Program.
- Drafts and revises policies where appropriate in order to ensure policy is internally consistent and is consistent with other VA or VHA policies, strategic goals, initiatives, etc. and analyzes policies for completeness, accuracy, tone, clarity, and compliance with legal and other applicable standards.
- Maintains Sharepoint site repository of all local documents and reference material for publication development.
- Currently working with Executive Leadership Team members and service line leaders on systematic approach to reducing the number of Medical Center Policies per 10B-GRAP's Local Policy Analysis recommendations.
Drug Diversion Prevention Coord (fulltime;40hr/wk)
Pennsylvania Hospital, UPHS
11.2019 - 01.2024
- Oversaw compliance requirements for all clinical and procedural areas under PAH license as they relate to Controlled Substance (CS) accountability
- Developed facility policies, procedures and educational training as it relates to controlled substance inspections, unresolved discrepancies, unreconciled doses, and performance measures for the controlled substance program
- Produced quarterly statistical trending reports for the Diversion Prevention Oversight Committee; performed in-depth research, analyzes operating contingencies and special situation investigations
Clinical Research Pharm Coord (fulltime;40hr/wk)
University of Pennsylvania School of Medicine
01.2018 - 11.2019
- Coordinated with multiple study teams and research groups throughout UPHS & Penn to prepare investigational drugs and devices for clinical trial participants
- Maintained accurate and up-to-date case report forms and source documents and participated in site initiation visits and audits, ensuring compliance with sponsor-provided Pharmacy Manuals and internal Standard Operating Procedures
Education
Master of Science - Regulatory Affairs and Quality Assurance
Temple University School of Pharmacy
Philadelphia 05.2017 - 05.2020
Master of Public Health (MPH) - Health Policy Analysis
University of The Sciences in Philadelphia
Philadelphia 08.2009 - 01.2013
Bachelor of Arts - Psychology and Sociology
La Salle University
Philadelphia, PA 08.2003 - 05.2007
Skills
Certification
Certified Pharmacy Technician, PTCB
11-2008
Clinical Trial Management Certificate, Temple University
05-2019
Protecting Human Research Participants, NIH
02-2018
Lean Six Sigma Yellow Belt Certification (in-progress)
05-2025
Affiliations
- Member - Institute for Healthcare Improvement - Feb 2023 to present
- Volunteer - Phila Medical Reserve Corp & Citizen Corps of Delco - COVID-19 Vaccine Distribution - May 2021 to present
- Member/Co-chair - Diversity, Equity, and Inclusion Research/Clinical Workgroup, PAH - Jan 2021 to present
Licenses/Registrations
- State of New Jersey - Registered Pharmacy Technician - 2/16/2023 - 8/31/2024
- New York State - Registered Pharmacy Technician - 2/2/2023 - 1/31/2026
Timeline
Lean Six Sigma Yellow Belt Certification (in-progress)
05-2025
Program Specialist (fulltime;40hr/wk)
Corporal Michael J. Crescenz VA Medical Center
01.2024 - Current
Drug Diversion Prevention Coord (fulltime;40hr/wk)
Pennsylvania Hospital, UPHS
11.2019 - 01.2024
Clinical Trial Management Certificate, Temple University
05-2019
Protecting Human Research Participants, NIH
02-2018
Clinical Research Pharm Coord (fulltime;40hr/wk)
University of Pennsylvania School of Medicine
01.2018 - 11.2019
Master of Science - Regulatory Affairs and Quality Assurance
Temple University School of Pharmacy
05.2017 - 05.2020
Master of Public Health (MPH) - Health Policy Analysis
University of The Sciences in Philadelphia
08.2009 - 01.2013
Certified Pharmacy Technician, PTCB
11-2008
Bachelor of Arts - Psychology and Sociology
La Salle University
08.2003 - 05.2007
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