Jo Ann Anderson
Blaine,MN
Summary
Hardworking employee enthusiastic about learning any new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Responsible driver brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Delivery Driver
FedEx Ground
Mahtomedi, MN
10.2019 - 07.2022
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Navigated routes using GPS technology, optimizing delivery times and minimizing fuel consumption.
- Maintained accurate records of deliveries, ensuring compliance with company policies and practices.
- Collaborated with team members to improve delivery processes and enhance customer satisfaction.
- Conducted vehicle inspections regularly, ensuring operational readiness and adherence to maintenance schedules.
- Assisted in training new drivers on company policies, delivery techniques, and safety measures.
- Resolved customer inquiries proactively, enhancing service experience through effective communication skills.
Rural Mail Carrier
United States Postal Service
Hugo, MN
09.2016 - 05.2019
- Maintained accurate records of deliveries and customer interactions, enhancing service quality.
- Trained new carriers on best practices for safe and efficient mail delivery procedures.
- Oversaw maintenance of postal delivery vehicles, ensuring compliance with safety standards.
- Collaborated with local businesses to support community engagement initiatives through postal services.
- Resolved customer inquiries and complaints promptly, fostering positive community relationships.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
Dental Assistant
Lakeview Family Dentistry
Hugo, MN
05.2001 - 08.2003
- Assisted with patient care and comfort during dental procedures.
- Prepared treatment rooms by sterilizing instruments and ensuring necessary supplies were available.
- Recorded patient medical histories and updated electronic health records accurately.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Managed appointment scheduling and coordinated patient flow efficiently within the office.
- Implemented inventory management practices to reduce waste and improve supply organization.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Dental Assistant
Dr. Mascia & Eng
Saint Paul, MN
05.1997 - 05.2001
- I greeted patients from the waiting area and accompanied them to the treatment room. I assisted the dentist with patient treatments.
Education
Dental Assistant - Dentistry
Rasmussen Business College
Minneapolis, MN05.1995
High School Diploma -
White Bear Lake High School
White Bear Lake06.1987
Skills
- Positive attitude
- Time management skills
- Route management
- Vehicle cleaning and maintenance
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Problem-solving
- Safe driving
Certification
- Joann Anderson
- December 2022 to December 2026
- Driver's License
Timeline
Delivery Driver
FedEx Ground
10.2019 - 07.2022
Rural Mail Carrier
United States Postal Service
09.2016 - 05.2019
Dental Assistant
Lakeview Family Dentistry
05.2001 - 08.2003
Dental Assistant
Dr. Mascia & Eng
05.1997 - 05.2001
Dental Assistant - Dentistry
Rasmussen Business College
High School Diploma -
White Bear Lake High School