JOANN DAVENPORT
Gastonia,NC
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Coding Specialist position to help launch a career while achieving company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Revenue Cycle Services
Novant Medical Group
Charlotte, NC
03.2023 - 02.2024
- Supported cash applications department
- Processed credit card payments from patients in accordance with office policy
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances
- Ensured HIPAA compliance by maintaining confidentiality of all patient information
- Prepared daily reports summarizing payments received from insurers or other sources
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols, and third-party billing requirements
- Applied payments, adjustments, and denials into medical manager system
- Posted and adjusted payments from insurance companies
- Managed all payments processing, invoicing, and collections tasks
- Collected, posted, and managed patient account payments.
- Kept high average of performance evaluations
Office Services Administrator/ Mailroom Supervisor
CW Services
Charlotte, NC
07.2019 - 12.2022
- Supported office manager with proactive correspondence management, document coordination, and customer relations
- Edited documents to improve accuracy of language, flow, and readability
- Maintained open communication with customers to foster positive relations and provide updates on issues
- Interacted with customers by phone, email, or in-person to provide information and assistance
- Key contact for clients, vendors, building management, and maintenance
- Created spreadsheets for vendors, supplies, parking, and new employees
- Assisted Executive Admin and Facilities Manager with onboarding and daily building inspections
- Managed all mailroom activities
- Outgoing and incoming mail, packages, and shipments, i.e., UPS, FedEx, and USPS
- Facilitated office moves and conference room set-ups
- Created badges for visitors and inputted information in I- Visitor Application
- Assisted IT Dept
- With security cameras, security alarms, and video conferencing technology.
- Assisted and completed bi-weekly payroll for 150 employees
Mailroom Coordinator Supervisor
CBPS
Charlotte, NC
02.2017 - 07.2019
- Managed smooth deliveries by sorting and routing incoming mail
- Operated postage meters, mail sealers and labeling machines
- Maintained mailroom supply inventories, purchase orders and vendor supplies
- Answer multi-line phones
- Receive and sort mail
- Ships and receives packages (UPS, FedEx)
- Assist attorneys/clients with printing, copying, scanning, and binding services.
- Distributed mail on foot to approximately 40 customers per shift
Education
Career Diploma - Medical Billing And Coding
Ashworth College
Norcross, GA02.2024
Certificate -
Gaston College
Dallas, NC03.2021
Bachelor of Arts - Interdisciplinary Studies
Belmont Abbey College
Belmont, NC12.2024
Skills
- Certified Billing and Coding Specialist
- Epic Systems
- Medical History Recording
- Demographics Information
- Billing Procedures
- Protected Health Information
- Electronic Health Record Applications
- ICD-10 Coding
- CPT
- HCPCS LEVEL II
- Medical Terminology
- Medical Billing Processing
Certification
NHA Certification/ Medical Billing and Coding March 2024-March 2026
Certified Notary Public March 2021- March 2026
Timeline
Revenue Cycle Services
Novant Medical Group
03.2023 - 02.2024
Office Services Administrator/ Mailroom Supervisor
CW Services
07.2019 - 12.2022
Mailroom Coordinator Supervisor
CBPS
02.2017 - 07.2019
Career Diploma - Medical Billing And Coding
Ashworth College
Certificate -
Gaston College
Bachelor of Arts - Interdisciplinary Studies
Belmont Abbey College