Joann Davenport
Wilmington,NC
Summary
Twenty years of work history with the New Hanover Tax Department.
Dedicated Fiscal Support Specialist with a strong focus on data accuracy and team collaboration.
Experienced in training staff on best practices and enhancing departmental workflows, ready to contribute to organizational success.
Work closely with other sections in the Tax Department.
Daily communications with the Mapping section of the Tax Department.
Work closely with upper management for report and quality control.
Strong belief in working as a team or working independently when needed.
Results-driven professional with extensive experience in fiscal support and administrative roles.
Known for exceptional communication and organizational skills, successfully trained new hires and improved collaboration across departments.
Committed to enhancing operational efficiency and accuracy.
Overview
27
27
years of professional experience
Work History
Fiscal Support Specialist
NHC Tax Department
Wilmington NC
01.2006 - Current
- Coordinated with departments to ensure accurate data entry.
- Improved departmental collaboration by providing training on procedures, and best practices.
- Provided exceptional support to the tax department.
- Ran report and queries to ensure accurate data entry.
- Assisted with Board of Equalization and Review.
- Trained new hires on procedures, programs and daily routines.
Office Administrative Assistant
American Detection Systems
Wilmington, NC
01.1999 - 11.2005
- Coordinated office activities and maintained organized filing systems for efficient document retrieval.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
No Degree - Business
Berkeley Business School
Hicksville NY03-1981
High School Diploma -
West Babylon High School
West Babylon NY06-1979
Skills
Data & Documentation: Data entry, preparing reports, and managing databases
Communication: Strong verbal and written communication skills for interacting with clients and staff
Organization: Excellent attention to detail and ability to manage multiple tasks simultaneously
Timeline
Fiscal Support Specialist
NHC Tax Department
01.2006 - Current
Office Administrative Assistant
American Detection Systems
01.1999 - 11.2005
No Degree - Business
Berkeley Business School
High School Diploma -
West Babylon High School