Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

JoAnn Gibson

San Antonio,TX

Summary

Dynamic customer service professional with a proven track record at QVC Customer Service, excelling in complaint resolution and relationship building. Skilled in active listening and critical thinking, I enhance customer satisfaction and loyalty through informed support and effective communication. Committed to delivering exceptional service and fostering positive experiences.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

QVC Customer Service
07.2025 - 08.2025
  • Assisted customers with inquiries, providing accurate information and support.
  • Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
  • Maintained product knowledge to effectively address customer needs and concerns.
  • Collaborated with team members to enhance service delivery and improve customer experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Adult Care Provider

1 World Home Care
11.2024 - 03.2025
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Administered medications according to prescribed schedules and protocols.
  • Maintained accurate records of client health status and care provided.
  • Communicated effectively with clients to understand their needs and preferences.

Elderly Caregiver

Self-employeed
03.2020 - 05.2023
  • Assisted with daily living activities, ensuring comfort and safety for elderly clients.
  • Provided companionship, fostering emotional well-being and social interaction.
  • Administered medication according to prescribed schedules and guidelines.
  • Collaborated with family members to develop personalized care plans for clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Childcare Provider

Self-employed
11.2015 - 03.2020
  • Developed engaging activities to promote child development and social skills.
  • Managed daily schedules and routines, ensuring a safe environment for children.
  • Implemented behavior management strategies to enhance positive interactions among children.
  • Communicated effectively with parents regarding children's progress and needs.

Food Preparation Worker/Cook

Bill Miller BBQ
01.2015 - 03.2015
  • Prepared meal components following standardized recipes to ensure consistency and quality.
  • Operated kitchen equipment, including slicers, mixers, and food processors, maintaining safety protocols.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Conducted regular cleaning and sanitation of work areas in compliance with health regulations.

Education

High School Diploma -

Thomas Jefferson Highschool
San Antonio, TX
05-1997

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Complaint handling
  • Conflict resolution
  • Customer relations
  • Relationship building

Timeline

Customer Service Representative

QVC Customer Service
07.2025 - 08.2025

Adult Care Provider

1 World Home Care
11.2024 - 03.2025

Elderly Caregiver

Self-employeed
03.2020 - 05.2023

Childcare Provider

Self-employed
11.2015 - 03.2020

Food Preparation Worker/Cook

Bill Miller BBQ
01.2015 - 03.2015

High School Diploma -

Thomas Jefferson Highschool

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JoAnn Gibson