JoAnn Gillette
Courtland ,NY
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.
Overview
25
25
years of professional experience
Work History
Unit Manager/RN Supervisor
Bishop Rehabilitation & Nursing
Syracuse, NY
01.2022 - Current
- Managed infection control and critical incidents and made procedural changes and improvements.
- Audited charts and reviewed clinical documents to verify accuracy.
- Led successful team comprised of RNs, LPNs and ancillary staff.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
- Organized and managed care of patients undergoing various therapies and procedures.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Managed care from admission to discharge.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Provided direct patient care, stabilized patients and determined next course of action.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Implemented medication and IV administration, catheter insertion and airway management.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
Nurse Practitioner
Specialty Care Group, LLC At Bishop Nursing Rebab
Syracuse, NY
12.2021 - 01.2022
- Ordered and interpreted diagnostic tests to develop and implement treatment plans.
- Prescribed appropriate pharmacologic and non-pharmacologic treatment modalities to support health and comfort of patients.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Educated patients on treatment options, medical needs and non-medical options for treatments and therapy.
- Performed patient physicals and compared and contrasted results with established medical records to provide proper diagnosis and facilitate appropriate treatment.
- Appropriately diagnosed and treated variety of diseases and injuries through careful questioning and assessment of patient symptoms.
- Discussed care plans with patients and explained test results and proper use of medications.
- Teamed with physicians to provide comprehensive patient care, referrals and high-risk management strategies.
- Educated patients and caregivers on healthcare protocols and processes.
- Explained medications and side effects to patients, family members and caregivers, and thoroughly reviewed physician-ordered tests.
- Worked with families, caregivers and patients to determine best options for treatment, diagnosis and prevention.
- Adhered to hospital procedures, policies and protocols to support patient safety.
- Recorded patient medical history, applicable test results and vitals into medical records.
- Provided medical services and care to patients with chronic and acute conditions.
- Supported patients in maintaining prescribed regimen of care.
- Formulated lists of current and past medical conditions.
- Executed patient satisfaction and independence by promoting self nursing skills and knowledge of medications.
- Discussed proposed surgical procedures, risk and potential complications with supervising physician and patient to obtain proper patient informed consent.
- Applied and removed casts, sutured soft tissue injuries, and changed dressings.
- Utilized customized patient teaching tools to support patients.
- Listened to patient concerns and detailed alternative therapies for treatment of migraines.
- Educated patients about reproductive health issues and dispensed contraceptives.
- Educated and guided patients on disease prevention and healthy lifestyle habits through [Action] and [Action].
- Administered care for patients after angiograms, cardiac catheterization and open heart surgery.
- Acted as charge nurse on neonatal and pediatric floor.
- Handled patients in intensive care units on hemodialysis.
Nurse Practitioner/Internal Medicine
Cayuga Primary Care
Ithaca, NY
03.2020 - 09.2021
- Ordered and interpreted diagnostic tests to develop and implement treatment plans.
- Prescribed appropriate pharmacologic and non-pharmacologic treatment modalities to support health and comfort of patients.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Educated patients on treatment options, medical needs and non-medical options for treatments and therapy.
- Performed patient physicals and compared and contrasted results with established medical records to provide proper diagnosis and facilitate appropriate treatment.
- Appropriately diagnosed and treated variety of diseases and injuries through careful questioning and assessment of patient symptoms.
- Discussed care plans with patients and explained test results and proper use of medications.
- Teamed with physicians to provide comprehensive patient care, referrals and high-risk management strategies.
- Coordinated with physicians, specialists and other medical staff to develop treatment plans for chronic conditions.
- Educated patients and caregivers on healthcare protocols and processes.
- Explained medications and side effects to patients, family members and caregivers, and thoroughly reviewed physician-ordered tests.
- Recorded patient medical history, applicable test results and vitals into medical records.
- Worked with families, caregivers and patients to determine best options for treatment, diagnosis and prevention.
- Provided medical services and care to patients with chronic and acute conditions.
- Strictly adhered to all HIPAA regulations.
- Discussed proposed surgical procedures, risk and potential complications with supervising physician and patient to obtain proper patient informed consent.
- Evaluated new patients by taking vital signs, reviewing lab results and taking visual assessment of patients.
- Executed patient satisfaction and independence by promoting self nursing skills and knowledge of medications.
- Applied and removed casts, sutured soft tissue injuries, and changed dressings.
- Listened to patient concerns and detailed alternative therapies for treatment of migraines.
- Educated patients about reproductive health issues and dispensed contraceptives.
- Provided care for critically ill patients with traumatic injuries and life-threatening illnesses.
- Educated and guided patients on disease prevention and healthy lifestyle habits through [Action] and [Action].
- Advised caregivers and family members in providing emotional and psychological care to support patient needs.
- Administered care for patients after angiograms, cardiac catheterization and open heart surgery.
- Acted as charge nurse on neonatal and pediatric floor.
- Handled patients in intensive care units on hemodialysis.
County Jail RN
Corland County Correctional Facility
Courtland, NY
12.2015 - 01.2020
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Provided direct patient care, stabilized patients and determined next course of action.
Urgent Care Registered Nurse
Ithaca Convenient Care
Ithaca, NY
02.2014 - 01.2020
Med-Surg& Pediatric RN
Courtland Regional Medical Center
Courtland, NY
06.2001 - 02.2014
- Provided high level of individualized care to adult patients across multiple medical specialties.
- Educated patients and families on illnesses, medications and treatment plans.
- Started intravenous fluids, administered medications and documented patient charts by recording food and fluid output and intake.
- Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.
Education
MBA - Practtitioner
Master in Adult-Geriatric Primary Care Nurse
08.2019
Bachelor of Arts - Nursing
Keuka College
Penn Yann, NY09.2017
Associate of Science - Nursing Assistance
Corland/ Madison Boces
Courtland, NY06.1998
Skills
- Customer Service
- Treatment Preparation
- Staff Scheduling
- Chart Audits
- Patient Condition Monitoring
- Expenditure Authorization
- Preventive Healthcare
- Pharmacy Coordination
- Nursing Consultation
- Service Plan Development
- Coaching and Mentoring
- Blood Draw and Sample Collection
Timeline
Unit Manager/RN Supervisor
Bishop Rehabilitation & Nursing
01.2022 - Current
Nurse Practitioner
Specialty Care Group, LLC At Bishop Nursing Rebab
12.2021 - 01.2022
Nurse Practitioner/Internal Medicine
Cayuga Primary Care
03.2020 - 09.2021
County Jail RN
Corland County Correctional Facility
12.2015 - 01.2020
Urgent Care Registered Nurse
Ithaca Convenient Care
02.2014 - 01.2020
Med-Surg& Pediatric RN
Courtland Regional Medical Center
06.2001 - 02.2014
MBA - Practtitioner
Master in Adult-Geriatric Primary Care Nurse
Bachelor of Arts - Nursing
Keuka College
Associate of Science - Nursing Assistance
Corland/ Madison Boces
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