Joann Girod
Ashboro,NC
Summary
A warranty and parts manager/ parts writer in the RV Industry that has proven to be a very valuable asset in wholesale manufacturing and retail segments of the RV business. My goal is to continue to be the best warranty and parts administrator/ manager possible for either a retail or wholesale manufacturer and help take them to the next level.
Overview
27
27
years of professional experience
Work History
Warranty Administrator
Rv Value Mart
Franklinville NC, NC
01.2024 - Current
- Processed warranty claims for RV dealership service repairs and manufacturer submissions.
- Supported communication with technicians, service advisors, and manufacturers on warranty questions.
- Handled parts returns and vendor paperwork for warranty replacements.
- Tracked factory announcements and recalls to stay current on warranty updates.
Parts Specialist
Grand Design RV
Elkhart, IN
10.2022 - 05.2023
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs
- Received customer orders and placed them into the system for processing.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
Parts Manager
Shasta RV
Middlebury, IN
03.2018 - 10.2022
- Parts Manager which entailed managing the dept. including shipping and parts/ purchase orders, worked daily with vendors, dealers, and retail customers Also did warranty pre-authorizations.
Parts Specialist
Winnebago
Middlebury, IN
06.2016 - 03.2018
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs
- Received customer orders and placed them into the system for processing.
- Organized and labeled parts to ensure easy identification and retrieval.
Warranty Administrator
Americamp RV
Franklinville, North Carolina
05.2012 - 07.2013
- Processed warranty claims for RV dealership service repairs and manufacturer submissions.
- Verified repair orders, parts invoices, and labor entries for claim accuracy.
Parts Manager
Forest River RV (Puma )
Goshen, IN
04.2007 - 10.2011
- Received, examined and reshelved returned parts
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders
Production Worker
Gulfstream Coach
Nappanee, Indiana
10.1999 - 12.2006
- Assembled Gulfstream Coach RV components using hand tools and power tools.
- Cleaned work areas and organized supplies to support smooth production flow.
- Cleaned up work area at end of shift to maintain safe working environment.
Education
High School Diploma -
Piketon High School
Piketon, OHSkills
- Friendly Positive Attitude
- Good Work Ethic
- Reliable & Trustworthy
- People Skills
- Customer Service
- Computer Skills
- Problem Resolution
- Active Listening
Timeline
Warranty Administrator
Rv Value Mart
01.2024 - Current
Parts Specialist
Grand Design RV
10.2022 - 05.2023
Parts Manager
Shasta RV
03.2018 - 10.2022
Parts Specialist
Winnebago
06.2016 - 03.2018
Warranty Administrator
Americamp RV
05.2012 - 07.2013
Parts Manager
Forest River RV (Puma )
04.2007 - 10.2011
Production Worker
Gulfstream Coach
10.1999 - 12.2006
High School Diploma -
Piketon High School