I offer a strong foundation in business administration tasks, effective communication, customer service and leadership skills. I am eager to learn and quickly grasp new processes.
Overview
18
18
years of professional experience
Work History
Warranty Administrator
Okoboji Motor Company
12.2023 - 03.2025
Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
Automotive Service Writer
H&N Chevrolet and Buick
03.2016 - 11.2020
Enhanced service department efficiency by maintaining clear communication with technicians and customers.
Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
Sales And Design Associate
Homeology
08.2016 - 04.2018
Delivered the highest level of customer service and product knowledge through exceptional sales skills
Develop and maintain a high standard of merchandising, placement, store branding and proper display techniques in order to create an inviting impression for customers
Marina Warranty Administrator
Mau Marine
04.2014 - 08.2016
Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
Senior Supervisor for Sirius Xm
Results Companies
09.2007 - 04.2013
Managed an outbound call center and enhanced my team's performance with consistent coaching, feedback, and development opportunities.
Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Education
Automotive Claims Handling
JL Warranty Workshop And Seminar
Chicago, IL
08-2024
Associate of Science - Business Administration And Management
Iowa Lakes Community College
Spencer, IA
05-2015
Skills
Customer service
Team leadership
Friendly, positive attitude
Attention to detail
Multitasking Abilities
Excellent communication
Claims processing
Microsoft office
Office administration
Timeline
Warranty Administrator
Okoboji Motor Company
12.2023 - 03.2025
Sales And Design Associate
Homeology
08.2016 - 04.2018
Automotive Service Writer
H&N Chevrolet and Buick
03.2016 - 11.2020
Marina Warranty Administrator
Mau Marine
04.2014 - 08.2016
Senior Supervisor for Sirius Xm
Results Companies
09.2007 - 04.2013
Automotive Claims Handling
JL Warranty Workshop And Seminar
Associate of Science - Business Administration And Management
Iowa Lakes Community College
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