LISA VAN AMPTING
Summary
I offer a strong foundation in business administration tasks, effective communication, customer service and leadership skills. I am eager to learn and quickly grasp new processes.
Overview
18
18
years of professional experience
Work History
Warranty Administrator
Okoboji Motor Company
12.2023 - 03.2025
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
Automotive Service Writer
H&N Chevrolet and Buick
03.2016 - 11.2020
- Enhanced service department efficiency by maintaining clear communication with technicians and customers.
- Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
Sales And Design Associate
Homeology
08.2016 - 04.2018
- Delivered the highest level of customer service and product knowledge through exceptional sales skills
- Develop and maintain a high standard of merchandising, placement, store branding and proper display techniques in order to create an inviting impression for customers
Marina Warranty Administrator
Mau Marine
04.2014 - 08.2016
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
Senior Supervisor for Sirius Xm
Results Companies
09.2007 - 04.2013
- Managed an outbound call center and enhanced my team's performance with consistent coaching, feedback, and development opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Education
Automotive Claims Handling
JL Warranty Workshop And Seminar
Chicago, IL08-2024
Associate of Science - Business Administration And Management
Iowa Lakes Community College
Spencer, IA05-2015
Skills
- Customer service
- Team leadership
- Friendly, positive attitude
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Claims processing
- Microsoft office
- Office administration
Timeline
Warranty Administrator
Okoboji Motor Company
12.2023 - 03.2025
Sales And Design Associate
Homeology
08.2016 - 04.2018
Automotive Service Writer
H&N Chevrolet and Buick
03.2016 - 11.2020
Marina Warranty Administrator
Mau Marine
04.2014 - 08.2016
Senior Supervisor for Sirius Xm
Results Companies
09.2007 - 04.2013
Automotive Claims Handling
JL Warranty Workshop And Seminar
Associate of Science - Business Administration And Management
Iowa Lakes Community College
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