Angelina Matias
Cape Coral,FL
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Eager to take on new challenges and expand skills while contributing to company growth in an entry-level role. Experienced in analyzing documentation, facilitating communication between parties, and handling both routine and complex issues on a daily basis. Proven ability to identify and resolve concerns while effectively promoting new products and consistently meeting sales objectives.
Overview
5
5
years of professional experience
Work History
Warranty Administrator
Porsche of Fort Myers
04.2024 - Current
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Gathered paperwork and contacted customers to book appointments.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Implemented effective communication strategies between departments, fostering a collaborative environment that improved overall workflow within the company.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
BDC Service Representative
Mercedes-Benz of Fort Myers
07.2022 - 08.2023
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs
- Facilitated communication between technicians, sales personnel, and customers
- Communicated effectively with clientele to maintain customer satisfaction and loyalty
- Reviewed, processed and reconciled accounts payable invoices and payments
- Assisted with the preparation of internal audits by providing requested documentation.
Sales Associate
David's Bridal
03.2021 - 04.2022
- Assisted customers with product selection, sizing and styling
- Built relationships with customers to encourage repeat business
- Greeted customers to determine wants or needs
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Mel's Diner
02.2020 - 07.2021
- Server
- Provided excellent customer service to ensure satisfaction
- Assisted in training new servers
- Responded efficiently to guest inquiries and complaints in a professional manner
- Ensured that each guest was served courteously, quickly, and efficiently
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Education
High School Diploma -
Mariner High School
Skills
- Customer Service
- Relationship Building
- Exceeds Sales Goals
- Product and Service Knowledge
- Policy and Procedure Adherence
- Attention to Detail
- Claims processing
- Warranty management
- Records maintenance
Timeline
Warranty Administrator
Porsche of Fort Myers
04.2024 - Current
BDC Service Representative
Mercedes-Benz of Fort Myers
07.2022 - 08.2023
Sales Associate
David's Bridal
03.2021 - 04.2022
Mel's Diner
02.2020 - 07.2021
High School Diploma -
Mariner High School
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