JoAnn Gonzales
Modesto,CA
Summary
Dedicated professional with a strong work ethic and a proven track record of task completion. Self-motivated individual who excels in independent work and takes initiative. Committed to continuous learning and adapting quickly, mastering new concepts and challenges.
Overview
9
9
years of professional experience
Work History
Shift Manager
Red Robin
Turlock, CA
10.2024 - 05.2025
- Performed opening and closing duties, printing sales reports, setting up for the incoming shift, preparing cash drawers, and taking inventory.
- Broad range of responsibilities, overseeing both FOH and BOH operations for a specific shift.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Manage staff, handle customer issues, ensure food quality, and manage the overflow of the shift.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Prep Cook/BOH Manager
Texas Roadhouse
Turlock, CA
07.2023 - 10.2024
- Oversees the kitchen, food preparation, manages kitchen staff, ensures food quality and safety standards are met, and manages inventory.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Coordinated checklists to keep the kitchen clean, stocked, and sanitary.
- Measured and mixed ingredients according to precise recipes for the best results.
- Kept the kitchen clean and organized by performing daily maintenance tasks.
- Monitored food quality and presentation to maintain high standards.
Cook/Server
Sizzler Restaurant
Merced, CA
03.2016 - 11.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items, and rotated stock to confirm the freshness of food and ingredients.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, and sanitation.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Cultivated warm relationships with regular customers while explaining menu items and suggesting appropriate options for food allergy concerns.
- Kept server areas clean and stocked to increase efficiency while working at tables.
Education
MBA - Business Management
California State University, Stanislaus
Turlock, CA05-2027
Bachelor of Science - Business Management
California State University, Stanislaus
Turlock, CA05-2025
Associate of Science - Business Management
Merced College
Merced, CA05-2023
High School Diploma -
MERCED HIGH SCHOOL
Merced, CA06.2015
Skills
- Takes Initiative
- Minimal Supervision
- Enthusiastic Learner
- Knowledge-Hungry
- Eager To Meet Challenges
- Quickly Assimilate New Concepts
Timeline
Shift Manager
Red Robin
10.2024 - 05.2025
Prep Cook/BOH Manager
Texas Roadhouse
07.2023 - 10.2024
Cook/Server
Sizzler Restaurant
03.2016 - 11.2023
MBA - Business Management
California State University, Stanislaus
Bachelor of Science - Business Management
California State University, Stanislaus
Associate of Science - Business Management
Merced College
High School Diploma -
MERCED HIGH SCHOOL