JoAnn Kjorvestad
Milwaukee,WI
Summary
Dynamic Office Manager and Elementary Teacher with a proven track record at TriQuality Tax Service and Milwaukee Public Schools, MPS. Excelled in organizational skills and customer relations, enhancing office efficiency and student achievement. Expert in office administration and fostering positive environments, significantly contributing to operational excellence and educational success.
Overview
23
23
years of professional experience
Work History
Office Manager
Triviality Tax Service
01.2005 - 01.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
ElementaryTeacher
Milwaukee Public Schools, MPS
09.1975 - 06.2005
- Increased overall student achievement by utilizing differentiated instructional methods tailored to individual learning styles.
- Developed strong relationships with students and their families through consistent communication and involvement in school events.
- Collaborated with colleagues to develop cross-curricular lesson plans, deepening students'' understanding of multiple subjects.
- Contributed to the improvement of school-wide curriculum by participating in professional development workshops and sharing insights with colleagues.
- Built positive relationships with parents to involve families in educational process.
- Enhanced student motivation and participation through the development of diverse, hands-on learning experiences.
- Supported special education inclusion efforts by adapting lessons and working closely with specialists to meet individual student needs.
- Served on school committees focused on improving instructional practices, furthering professional growth, and advancing educational initiatives.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Provided individualized and diversified instruction to support student comprehension and assist with navigating challenges.
- Fostered critical thinking skills in students through inquiry-based instruction methods that challenged them to analyze complex ideas.
- Improved students'' reading comprehension levels by implementing interactive and engaging literacy activities.
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Scheduled and directed field trips and hands-on activities to foster student learning and creativity.
- Incorporated multicultural perspectives into lesson plans, promoting diversity awareness among students.
- Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
- Coached, mentored and evaluated student teachers for progress against program objectives.
- Taught core subjects of math, science, technology, and history.
- Met with parents to review Individualized Education Plans for at-risk students.
- Pursued professional development during summer months to maintain certification and extend skills.
- Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
- Administered various reading tests and determined student reading levels based on assessment findings.
- Adapted lessons to differentiate instruction and meet students' diverse learning needs and abilities.
- Created supportive and inclusive learning environments, fostering positive classroom atmospheres supporting student growth and learning.
- Integrated technology and multimedia tools into lessons to enhance student learning.
- Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.
- Provided regular feedback to students on progress and assigned grades based on performance.
- Assessed student progress by administering tests and evaluating results.
- Retained student interest and maximized receptive learning.
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Document Management
- Clerical Support
- Credit and collections
- Mail handling
- Scheduling
- Scheduling Coordination
- Inventory Control
- Conflict Management
- Supply Management
- Report Preparation
- Report Writing
- Scheduling and Coordinating
- Customer Relationship Management
- Problem Resolution
- Good Judgment
- Documentation And Reporting
Affiliations
Member of Milwaukee Educators Association
Timeline
Office Manager - Triviality Tax Service
01.2005 - 01.2021
ElementaryTeacher - Milwaukee Public Schools, MPS
09.1975 - 06.2005