Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joann Landavazo

Denver,United States

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

27
27
years of professional experience

Work History

Merchandiser

Redbox
01.2013 - 09.2022
  • Handled 140- 150 Kiosks weekly
  • Use Personal Vehicle to travel to assigned kiosks and collected movies/Cell Phones from machines. (Redbox Kiosks and Eco Machines)
  • Kept daily record of product distributed and removed from each machine
  • Follow a specifically designed daily merchandising route
  • Connected with customers, coworkers, external contractors, store owners/managers and employees on a daily basis
  • Communicated status of kiosks and customer accounts to Regional Operations Supervisor
  • Ship back all merchandise picked up daily to cooperate office at the end of each weekday.
  • Required to take tests, assessments online regularly on Redbox system called (The Screen)
  • Assisted Supervisor with training new hires
  • Provided daily trackers on Excel to Supervisor
  • Met FedEx truck at warehouse on delivery days, unloaded pellets and kept warehouse organized
  • Closely monitored inventory
  • Kept work areas neat, clean and free from debris.

Call Center Representative/Analyst/Mailroom Clerk

Tango,Inc
01.2000 - 06.2012
  • Mail Room /Data Entry/Customer Care Analyst/Call Center
  • Representative, Started in Mailroom, receiving and assorted mail, scanning in documents, delivering mail to designated teams
  • Data Entry of Invoices accurately and in timely manner
  • Established relationships with team appointed Fortune 500 clients
  • Kept records of customer interactions and transactions, recording details of inquiries and comments, as well as actions taken
  • Analyze invoices for savings
  • Assisted clients and or resolved any issues regarding cell phone billing with vendors
  • Maintained a high level of customer service
  • Worked closely with each company's point of contact by telephone and or email to place orders, cancel accounts and resolve client complaints
  • After 3 years employed, company was sold and therefore went cooperate
  • Easily adapted to change with the merge of the company and learning multiple systems
  • Actively participating in meetings.

Sales Rep

Tuesday Morning
11.1999 - 07.2000


  • Received payments, Issued Receipt's, refunds, credits and resolved customer complaints.
  • Maintain clean and orderly checkout areas
  • Stock and marked merchandise
  • Balanced registers and provided excellent customer service

Sales Representative

Corley's Ford Dealership
02.1996 - 04.1999
  • Answered customers with products, prices, availability, product uses, and credit terms
  • Negotiated prices and terms of sale
  • Demonstrate and explain the operation of use of various vehicles
  • Assisted General Manager with Inventory

Education

GED -

NMSU of Grants
Grants, NM

Skills

  • Extensive Customer Support Experience
  • Microsoft Office, Excel
  • Investigations and Resolutions
  • Comfortable working independently and on a team
  • Adaptability
  • Respect and acknowledge people

Timeline

Merchandiser

Redbox
01.2013 - 09.2022

Call Center Representative/Analyst/Mailroom Clerk

Tango,Inc
01.2000 - 06.2012

Sales Rep

Tuesday Morning
11.1999 - 07.2000

Sales Representative

Corley's Ford Dealership
02.1996 - 04.1999

GED -

NMSU of Grants

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Joann Landavazo