Joann Mango
Northville,MI
Summary
Seasoned customer service skills with 30+ years of experience. Sizable role managing and building successful family plumbing business for over 20 years. Effective communication and leadership skills as demonstrated through working 10 years in the healthcare industry.
Overview
35
35
years of professional experience
Work History
Charge Nurse
South Lyon Senior Care
South Lyon, Michigan
03.2010 - 04.2020
- Supervised nursing staff and ensured compliance with care standards.
- Oversee nurse assistants, assigned daily schedules
- Developed daily patient care plans and implemented
- Medication administration, monitored response
- Implemented patient care plans to ensure all aspects of individual patient care were met
- Cultivated strong relationships with Physicians, staff, and family members
Office Manager
Mango Plumbing and Sewer Service
Redford, Michigan
10.1985 - 01.2010
- Managed daily operations
- Answered phones, troubleshooting customer needs, sceduled service call
- Dispatch appropriate service technician in a timely
- Performed all aspects of bookkeeping, accounts receivable and payable, bank deposits, payroll
Education
Licensed Practical Nurs
Nexcare Nursing Program
Westland, MI06-2012
Skills
- Critical thinking
- Problem solving
- Effective communication
- Organized
- Detail oriented
- Team oriented
Timeline
Charge Nurse
South Lyon Senior Care
03.2010 - 04.2020
Office Manager
Mango Plumbing and Sewer Service
10.1985 - 01.2010
Licensed Practical Nurs
Nexcare Nursing Program