Joann Martinez

• Managed front desk operations, ensuring smooth guest process.
• Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
• Coordinated room assignments and maintained accurate reservation records using property management systems.
• Trained and mentored new front desk staff, enhancing team performance and service delivery.
• Conducted comprehensive training sessions.

-Handled cash and card payments while maintaining a balanced register.

-Managed financial transactions.

-Performed sanitation and maintenance tasks.

-Organized and replenished inventory efficiently.

-Elevated customer assistance.

-Conducted routine inspections to ensure operational efficiency.

• Provided exceptional customer service to enhance client satisfaction and loyalty.
• organized displays to optimize product visibility.
• Collaborated with team members to execute promotional campaigns effectively.