JoAnn Mckenna
Davenport,FL
Summary
Proven Customer Success Specialist from TTEC Healthcare Solutions Inc., adept in leveraging computer skills and exceptional communication to enhance customer satisfaction. Excelled in team collaboration and efficient time management, achieving notable account resolutions. Expertise in technical support and account management, reflecting a strong blend of hard and soft skills.
Overview
3
3
years of professional experience
Work History
Customer Success Specialist
TTEC Healthcare Solutions Inc.
08.2022 - 09.2024
- Online access, shopping, digital catalog, virtual card, scanner and sign it for separate plan app.
- Accessed Medical and Plan benefits to answer member questions.
- Describe copay for specific services and schedule appointment and provide direction for member.
- Helping members choose the right doctor as Primary Care. Scheduling appointment for members.
- HIPPA two-step verification for access and making changes to member's account.
Medicare Enrollment Specialist
Broad-Path, Inc
11.2021 - 02.2022
- Enrolled and disenrolled members. AEP specialist.
- Delivered prompt resolution for member inquiries regarding their Medicare enrollment status, providing clear and concise information.
- Assisted members in understanding complex Medicare policies, guiding them through the enrollment process stepbystep.
- Supported team members in achieving departmental goals by sharing knowledge and expertise on best practices for Medicare enrollment processes.
Education
Bachelor of Science in Secondary Education - Mathematics, Physics, And Earth Sciences
West Virginia University
12.2004
Skills
- Teamwork
- Time Management
- Motivated
- Computer Skills
- Cooperative
- Patient
- Self-confident
Timeline
Customer Success Specialist
TTEC Healthcare Solutions Inc.
08.2022 - 09.2024
Medicare Enrollment Specialist
Broad-Path, Inc
11.2021 - 02.2022
Bachelor of Science in Secondary Education - Mathematics, Physics, And Earth Sciences
West Virginia University
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