Shaquita Brown
Brandon,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Customer Success Specialist
Autopay Auto Refinance
01.2022 - Current
- Providing customer quality assurance, completing compliance checklist to ensure guidelines are met, assist with training new hires, managed an overflow of inbound and outbound calls, compiled data from call logs, assigned escalations, respond to customer inquiries in a timely manner and assign service tickets through Zendesk.
Legal Assistant
Southside Community Law Center
08.2016 - 01.2019
- Assisted attorney in faxing, mailing, research, filing, and deliveries to better assist clients in the areas of Criminal and Family Law.
Legal Assistant
The Law Office of Matt Liebenhaut
08.2014 - 09.2015
- Assisted attorney in appellate cases, faxing, mailing, and deliveries to better assist clients in the areas of Social Security/ Disability, and Family Law cases.
Education
Bachelor of Arts: English -
Florida State University
Associate of Arts: English -
Tallahassee Community College
Skills
- Analytical
- Time management
- Teamwork
- Communication
- Microsoft word
- Excel
- Power point
- Data entry logging
- Conflict resolution
- Adaptability
- Organization
- Scheduling
- Writing
Accomplishments
- Identified a problem and solved it
- Came up with a new idea that improved things
- Worked on special projects
- Saved money for the company
Timeline
Customer Success Specialist
Autopay Auto Refinance
01.2022 - Current
Legal Assistant
Southside Community Law Center
08.2016 - 01.2019
Legal Assistant
The Law Office of Matt Liebenhaut
08.2014 - 09.2015
Bachelor of Arts: English -
Florida State University
Associate of Arts: English -
Tallahassee Community College
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