Summary
Work History
Education
Skills
Timeline
Generic
Michael R. Karaolis

Michael R. Karaolis

Dallas,TX

Summary

Highly competitive Customer Success Specialist with over 3 years of experience in the technology industry. Skilled in generating profitable growth through new business acquisition, cultivating strong customer relationships, and providing above-and-beyond service. Currently seeking advancement to a role that allows me to make a tangible impact on clients while growing a territory.

Work History

Customer Success Specialist

Zendrop
03.2022 - Current
  • Integral member of customer issue command chain, resolving up to 100 issues per day
  • Created custom workflows and automation to streamline sales and marketing processes
  • Team-high customer satisfaction score of 9.3 out of 10
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.

Warehouse Associate

American Tire Distributors
06.2019 - 12.2021
  • Trained new employees monthly on best practices to ensure their on-boarding experience was as seamless as possible
  • Inspected thousands of incoming and outgoing shipments per day to verify accuracy and prevent errors.

General Manager

Party Kart
05.2017 - 12.2018
    • Top earner in company sales prior to role change to management
    • Managed budget implementations, employee reviews, training, schedules and contract negotiations for 50 employees.
    • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Education

Bachelor of Science - Science, Technology And Society (STS)

SUNY Farmingdale State College
Farmingdale, NY
12.2022

Some College (No Degree) - Biomedical Engineering

The University of Alabama
Tuscaloosa, AL

Skills

  • Microsoft Office
  • Analytical and Critical Thinking
  • CRM Software Proficiency (HubSpot)
  • Investor Relations
  • Marketing Understanding
  • Client Presentations
  • SEO Strategies
  • Report Preparation and Presentation
  • Investment Opportunity Identification
  • Staff Training

Timeline

Customer Success Specialist

Zendrop
03.2022 - Current

Warehouse Associate

American Tire Distributors
06.2019 - 12.2021

General Manager

Party Kart
05.2017 - 12.2018

Bachelor of Science - Science, Technology And Society (STS)

SUNY Farmingdale State College

Some College (No Degree) - Biomedical Engineering

The University of Alabama

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Michael R. Karaolis