Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
Generic

SHELLEY CLEMINGS

Canal Winchester,Ohio

Summary

Highly efficient professional with a track record of 10+ years of maximizing organization and deadline achievement for projects, people, and business processes. Excel at multitasking, conceptual thinking, and problem-solving. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

13
13
years of professional experience

Work History

Customer Success Specialist

Glidian
09.2020 - Current
  • Facilitated company-wide Zendesk tickets and chats and ensured issues were resolved in a timely manner by liaising between external and internal customers
  • Communicated daily on Slack with up to 40 team members on over 15 channels and maintained a company- issued cell phone
  • Monitored and verified all provider enrollment information was entered correctly into our internal system and then notified providers when completed
  • Consistently delivered excellent customer service by achieving a satisfaction rating of at least 98% quarterly and have led to strong relationships with many customers.

Project Coordinator

Paul J Ford & Co
03.2012 - 10.2019
  • Streamlined project oversight and ensured on-time deliveries, liaising between clients, vendors and engineers
  • Managed project proposal process, scheduling, communications, purchase orders, and troubleshooting
  • Hired as
  • Receptionist and promoted to Project Coordinator within 1 month of hire
  • Laid the groundwork for 10s of thousands in new business by building out and leading the project coordination function for the company’s Utility department
  • Reduced project ramp-up time and increased efficiency, suggesting and co-implementing cross-training among all coordination departments
  • Strengthened new hire performance, authoring a new hire project coordination manual and training new staff one- on-one in the absence of a formal onboarding process.

Education

Psychology

Columbus State Community College
08.2008

Skills

  • Microsoft Office
  • G-Suite
  • Slack
  • Zendesk
  • Office Administration
  • Task Management -
  • Confidential Records Management
  • Understanding Customer Needs
  • Issue and Complaint Resolution

Volunteer

I volunteer for Ohio Pug Rescue and Buckeye Bulldog Rescue.

Timeline

Customer Success Specialist

Glidian
09.2020 - Current

Project Coordinator

Paul J Ford & Co
03.2012 - 10.2019

Psychology

Columbus State Community College

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