Jo-Ann Mendoza
Angeles,DC
Summary
Dynamic professional with experience as an Agent at IQor SM Clark, skilled in data entry and active listening. Proven ability to enhance operational efficiency through effective schedule management and customer service. Recognized for building trust quickly and maintaining organized systems, ensuring seamless communication and support for team objectives.
Overview
17
17
years of professional experience
Work History
Agent
IQor SM Clark
SM Clark
02.2023 - Current
- . Have to be direct and professional to build trust immediately.
- Confirm their identity respectfully. Use an open-ended, non-intrusive question to verify you have the correct person without asking for sensitive personal information upfront.
- Explain the reason of the call without getting into an extensive pitch. This respects the person's time and gives them a reason to continue the conversation
- Once the right party is confirmed, they need to connect them in the collection
Office Administrative Assistant
Circalis Marketing Services
Fairview Quezon City
02.2018 - 02.2021
- Assisted in managing office supplies and inventory to ensure efficient operations.
- Supported scheduling and coordination of meetings and appointments for team members.
- Maintained organized filing system for easy access to documents and records.
- Provided excellent customer service by responding to inquiries via phone and email.
Cashier
Generation One Resources
Sm North Edsa Quezon City
06.2008 - 06.2011
- Operated point-of-sale system to process customer transactions efficiently.
- Assisted customers with inquiries and provided product recommendations.
- Maintained accurate cash drawer and balanced at end of shifts.
Education
Associate of Science - Computer Science
Montessori Professional College
Munoz Quezon City 06-2011
Skills
- Data entry
- Microsoft office
- Schedule management
- Multitasking
- Active listener
Timeline
Agent
IQor SM Clark
02.2023 - Current
Office Administrative Assistant
Circalis Marketing Services
02.2018 - 02.2021
Cashier
Generation One Resources
06.2008 - 06.2011
Associate of Science - Computer Science
Montessori Professional College
Activities
· Peak Performance Qoaching (Leadership Training Program)