Tunisha Haynes

Driven professional with a proven track record at American Customer Care, achieving a 91% customer retention rate through personalized promotions and effective billing issue resolution. Proficient in Python, SQL, and creative problem-solving, adept at enhancing customer satisfaction and service understanding. Skilled in both technical and interpersonal domains, ready to leverage extensive data analysis and customer service skills in dynamic environments.

Analysis of Juvenile Population Density and Larceny Rates

Predictive Analytics

• Investigated the correlation between juvenile population density and larceny rates in U.S. communities using a dataset combining socio-economic, law enforcement, and crime data.
• Built and evaluated multiple machine learning models, including Multiple Linear Regression, Random Forest, and Gradient Boosting, using Python and libraries such as pandas, scikit-learn, and matplotlib.

Auction Platform 

Database Design

• Implemented database normalization and optimized queries to ensure scalability and efficient data retrieval.
• Developed SQL queries to track auction events, highest bids, and buyer-seller interactions.