Vondneshia Jackson
Fairfield,USA
Summary
Well-qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Seeking to obtain a professional career in Customer Support.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
American Customer Care
10.2023 - Current
- Help customers with complaints and question
- Give customers information about products and services
- Process returns
- Listen to customer concerns
- Place orders
Human Resources Specialist
AT&T
05.2021 - 01.2024
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations
- Reviewed and screened applicant resumes to identify qualified candidates
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance
Patient Transporter
UAB Medicine
06.2019 - 05.2021
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Warmly greeted patients and visitors and made each feel welcome
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques
Housekeeping Manager
The Marriott
04.2017 - 06.2019
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Trained and mentored all new personnel to maximize quality of service and performance
- Managed team productivity and workflow to exceed quality standards
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust
Education
High School Diploma -
Olin High School
Birmingham, AL05-2011
Skills
- Customer support
- Management
- Logistics
- Leadership
- Sales
- Customer service
- Talent Management
- Active Listening
- Data Entry
- Problem-Solving
- Guest Relations
- Human resources
- Housekeeping management
- Cleaning
- Mentoring
- Team management
Timeline
Customer Service Representative
American Customer Care
10.2023 - Current
Human Resources Specialist
AT&T
05.2021 - 01.2024
Patient Transporter
UAB Medicine
06.2019 - 05.2021
Housekeeping Manager
The Marriott
04.2017 - 06.2019
High School Diploma -
Olin High School
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