Imani Spencer
Columbus
Summary
Dedicated Customer Service Representative with over 5 years of experience. I am a Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
American Customer Care
04.2024 - Current
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry and reporting.
- Successful working within tight deadlines and a fast paced environment.
Outbound Sales Representative
Streetlane Homes
04.2022 - 04.2024
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Pharmacy Customer Service Representative
Cigna Insurance Company
06.2021 - 02.2022
- Communicated with patients to collect information about prescriptions.
- Answered Customer questions regarding prescribed medications and insurance coverage.
- Confirmed customer information and insurance eligibility for prescriptions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Merchandise Associate
Nordstrom
11.2020 - 05.2021
- Organized store merchandise racks and displays
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
Education
High School Diploma -
Career Prep Highschool
Columbus OHSkills
- Complaint resolution
- Product and service solutions
- Retail sales customer service
- Call center experience
- HIPAA compliance
Timeline
Customer Service Representative
American Customer Care
04.2024 - Current
Outbound Sales Representative
Streetlane Homes
04.2022 - 04.2024
Pharmacy Customer Service Representative
Cigna Insurance Company
06.2021 - 02.2022
Merchandise Associate
Nordstrom
11.2020 - 05.2021
High School Diploma -
Career Prep Highschool
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