Niana Dorsey
Milwaukee,WI
Summary
Background in customer service encompasses scheduling and coordination, providing a foundation for a role in Student Services. Demonstrated expertise in handling inquiries, processing financial transactions, and managing data highlights key skills that meet the demands of the position. Career goal focuses on leveraging customer support experience and organizational skills to enhance student services operations. Experience with Microsoft Office products, specifically Excel, coupled with a commitment to effective communication, positions for strong contributions in an educational environment.
Overview
6
6
years of professional experience
Work History
Patient Transportation Coordinator
American Customer Care
Platteville, USA
12.2023 - 03.2024
- Assisting callers with scheduling of transportation for non-emergency medical care
Customer Service Associate
Retique
Milwaukee, USA
09.2023 - 12.2023
- Organizing sales floor
- Answering inquiries from customers
- Handling and sorting donations
Cashier
UW-Parkside
Kenosha, USA
09.2018 - 11.2019
- Assisting customers at checkout with bagging of goods.
- Upselling of merchandise.
- Cash handling and opening and closing of drawers.
- General cleaning tasks and stocking products.
Hostess
Fiserv Forum
Milwaukee, USA
02.2019 - 06.2019
- Greeting and directing guests to areas according to the seating chart.
- Setting up dining areas and general cleaning tasks.
- Resolving customer complaints and/or answering inquiries.
Education
High School Diploma -
Wauwatosa West High School
Wauwatosa, WI05-2018
Associate of Arts And Sciences
University of Wisconsin, Milwaukee
Milwaukee, WISkills
- Guest services and customer support
- Microsoft Office proficiency
- Excel data management
- Scheduling and coordination
- Call handling and communication
- Data entry accuracy
- Conflict resolution strategies
- Attention to detail
Affiliations
Milwaukee Public Art Museum, Satellite Internship
HOSA-Future Health Professionals, Treasurer
Best Buddies, Wauwatosa West High; 2016-2018
References
References available upon request.
Languages
English
Native language
German
Intermediate (B1)
B1
Interests
Music
Writing
Outdoor Recreation
Photography
Timeline
Patient Transportation Coordinator
American Customer Care
12.2023 - 03.2024
Customer Service Associate
Retique
09.2023 - 12.2023
Hostess
Fiserv Forum
02.2019 - 06.2019
Cashier
UW-Parkside
09.2018 - 11.2019
High School Diploma -
Wauwatosa West High School
Associate of Arts And Sciences
University of Wisconsin, Milwaukee
Similar Profiles
Brianna JonesBrianna Jones
Claim Specialist at American Customer CareClaim Specialist at American Customer Care
Latanya JamisonLatanya Jamison
Customer Service Representative at American Customer CareCustomer Service Representative at American Customer Care
Vondneshia JacksonVondneshia Jackson
Customer Service Representative at American Customer CareCustomer Service Representative at American Customer Care
Anadion MaddoxAnadion Maddox
In-Store Shopper at Whole Foods Market IncIn-Store Shopper at Whole Foods Market Inc
Jacob MayJacob May
Front End Courtesy Clerk at Pick N SaveFront End Courtesy Clerk at Pick N Save